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Mystic_fighter1587
Participating Frequently
July 17, 2009
Question

Document could not be printed

  • July 17, 2009
  • 79 replies
  • 769573 views

Unable to print numerous different PDFs from a corporate website. Each file has similar header, images, length, appearance. Opening the files online I receive the message "Insufficient data for an image" but the images do appear after I scroll down a bit. They disappear if I scroll up again.  Try to print and this message appears " Document could not be printed". I have tried saving and reopening in Reader 9.1, also printing to file and printing as an image. Nothing works. I think the two issues are connected.  I have seen similar discussions on this and other forums but they seem to lead nowhere.  Can anyone help please?

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      79 replies

      Show previous replies
      A
      Anonymous
      February 10, 2010

      make sure your documents aren't corrupted as other people mentionned.

      R
      rhany96
      New Participant
      February 10, 2010

      Have same errors and it drove me crazy. I know it's not the printer because I can print other documents as long as it's not PDF. On the Add-Remove programs, Adobe Reader 9 has no option to remove so I re-installed the 9.0 but the problem did not go away. I tried doing System restore to dates prior to the time I got the errors but problem remains. I was tempted to install FOXIT reader but it seems that it comes with a toolbar. Finally, I installed Adobe Reader 9.3 and it worked  . Try it.

      M
      Mr P T
      New Participant
      February 12, 2010

      In Adobe, I did a "Help/Repair Adobe Reader Installation and also installed Adobe Reader 9.3.  Not sure which fixed my problem, but all is OK now.  Thanks!

        C
        CraigJConrad
        New Participant
        July 21, 2016

        I just had this problem and your solution worked ... thanks!

        G
        Gary_Mea
        Participating Frequently
        November 9, 2009

        Hi all

        I also get the following:

        Try to print and this message appears " Document could not be printed". I have tried saving and reopening in Reader 9.1, also printing to file and printing as an image.

        Nothing works. I think the two issues are connected

        I have tried to print docs that have previuosly been printed, the same problem i.e.:

        " Document could not be printed".

        G
        Gary_Mea
        Participating Frequently
        November 10, 2009

        Hi all

        An update. I have two machines a desktop PC (XP) connected by USB and a laptop (Vista) that is printer accessed by wired networking (802.11b/g (Wi-Fi)).

        The Adobe software on the desktop is the latest

        The Adobe software on the laptop is not quite up to date.

        I can print from the laptop.

        So it seems the issue is with the latest Adobe upgrade.

        Would there be any opinions on this or will an upgrade be released soon?

        GM

        L
        LarrryScott
        New Participant
        November 2, 2009

        My experience with this problem may or may not be releated to the situation that others have reported, but it may help.

        In my particular case, those "The document could not be printed " and "There were no pages selected to print. " messages were caused by an expired domain password that was used by my network printers.

        Apparently, the network printer response was incorrectly interpreted by the Acrobat's print routine, generating those bogus messages.

        By dropping and remapping my network printers (with my new password, of course), the problem printing PDFs disappeared.  By the way, I am using Acrobat Reader v9.2.

          A
          AHLtd-LW7OXI
          New Participant
          April 7, 2015

          Thanks LarrryScott. Your suggestion worked perfectly for me.

          L
          larryorr
          New Participant
          September 29, 2009

          Just got a new Mac with Snow Leopard installed on it. Installed Adobe CS4 and, bingo, Acrobat 9 has been a real pain. I've had to reinstall it several times as it never seems to understand that it should work. After most problems have been resolved, I am now faced with being unable to print any Illustrator/PDF documents to any of our printers. PDF files sent to me work, only the former .ai files seem to fail as others have mentioned.  I get the same message others are getting, "The document could not be printed" and then "There were no pages selected to print." Will Adobe ever fix this?  What good is an error message without some hint of what to do? All my drivers are up-to-date. Does anyone from Adobe read this forum?

          larry orr

          E
          Edgard Melara
          Participating Frequently
          August 1, 2009

          This same problem is happening with me. It just started today after I upgraded Illustrator to CS4. I save the .ai file as a PDF and try to print from Acrobat 9 Pro. I get the "The document could not be printed" then "There were no pages selected to print". The only workaround I've found is to print to a postscript file, then Distill to a PDF. Then it prints fine but it's a time consuming PITA.

          Somebody suggested it was a Acrobat Reader issue. It seems maybe not.

          E
          Edgard Melara
          Participating Frequently
          August 1, 2009

          An update... somebody suggested it may be a network printer problem. I indeed was trying to print over a network but I checked and I have the same issue with a USB printer trying to print the same PDFs.

          G
          gergmu
          New Participant
          August 15, 2009

          Any solution yet? I have the same problem, "Document could not be printed" & "there were no pages selected to print"  only difference is that I printed all the odd numbered pages of a 59 page document & can't print the even numbers.

          Greg

          M
          Mystic_fighter1587Author
          Participating Frequently
          July 23, 2009

          Morningstar have been unable to help so far. 

          They have fixed other issues for other people, but not this problem.

          I can print the attachment sent by sanjaysh with no difficulty.

          Can anyone assist please?

          S
          sanjaysh
          New Participant
          July 23, 2009

          It turned out to be a problem with our network printer. Once the problem got resolved I could print the document. No more assistance is needed.

          Thanks,

          Sanjay

          F
          funversguy
          New Participant
          July 23, 2009

          After reading quite a few posts it seems to me that the problem rests squarely with Adobe Reader V9.1. All users have reported a problem with their Printer Drivers that didn't exsist prior to the upgrade. I am not up to uninstalling all my drivers to fix a problem not origionating with the printers. Surely Adobe would have provided a fix by now?

          M
          Mystic_fighter1587Author
          Participating Frequently
          July 20, 2009

          I contacted Morningstar, who sent the following message:

          "We are currently working on this issue and I expect that you will be able to print without any problems within the next week. The problem is only affecting a small number of people but we are aware of it and we are working to have the issue resolved."

          Thanks again - I'll let you know how this goes.

          MichaelKazlow
          MichaelKazlow
          Brainiac
          July 17, 2009

          it sounds like the pdfs are corrupt. Didi you get them from the net? If so how? Is there a url for the file so we can take a look at it?

          M
          Mystic_fighter1587Author
          Participating Frequently
          July 18, 2009

          Hi Michael

          Thanks much for the prompt reply.

          The documents are on the Morningstar Australia site and only accessible to

          paid subscribers.

          The location of the files is here:

          http://www.morningstar.com.au/Funds/ResearchReportsAll

          You can sign up for a free trial of premium membership to gain access to the

          files.

          Once into a research report, there is a small print icon which loads the

          pdf.

          The pdf struggles to load the images.

          I also discovered another message beneath the "Cannot Print" message, which

          says "There were no pages selected to print".

          Thanks again for your time.

          Michael

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