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Jarrod279053293y06
New Participant
January 12, 2023
Question

DocuSign signature not showing on PDF when opened in Adobe reader

  • January 12, 2023
  • 1 reply
  • 6246 views

I received a PDF document that was signed in DocuSign, however the signatures can't be seen when the document is opened in Adobe. I can see the signatures when uploaded to DocuSign

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Brainiac
January 12, 2023

Hi @Jarrod279053293y06 

 

Hope you are doing well.

We don't have a hold on the process of setting up signatures using DocuSign. How the document was prepared for signing is unclear, as it's a 3rd party sign service.

It could be it has been set up this way so that the signature can't be visible other than its sign service.

Would you mind being a bit more specific about what it shows in Adobe Reader?

Or try uploading the file on the web and see if you can open it fine using a web browser plugin.

 

Thanks,

Akanchha 

    J
    Jarrod279053293y06Author
    New Participant
    January 24, 2023

    Thank you so much for getting back to me, this was very helpful.   I just tried to open the document in the web browser but it is blank.  I think you may be right about how the document was prepared in DocuSign and think I will now go back to the person that sent it to me.

    Thanks again for your help.

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