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danielb29143847
danielb29143847
New Participant
December 1, 2022
Question

Dropdown menu requires two clicks

  • December 1, 2022
  • 2 replies
  • 6589 views

I've seen this question posted before, but have yet to find a solution. When I click a drop down menu, it appears, then disappears quickly. I have to then click it again, and it expands much larger than it should. The need to double-click is driving me crazy. I've tried repairing the installation of Adobe Reader, and even removed the program and re-installed. Any help regarding this issue would be appreciated. I've attached a sample PDF for reference. Thanks in advance.

    2 replies

    A
    ato27938668477e
    New Participant
    October 6, 2025

    Can we get an update on this? I am on version 25.001.20756 (Windows 11) and this behavior is really annoying. Thank you!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 8, 2025

    Hello @ato27938668477e

     

    I hope you are doing well, and thank you for reaching out. We are sorry for the trouble.

     

    If you are still experiencing the issue with the latest build of Acrobat Reader (25.001.20756, Planned update, Oct 01, 2025), could you please collect the latest logs from the affected machine, a quick screen recording of the issue, and the OS details, and share them with us? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

     

    Thanks,

    Anand Sri.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 1, 2022

    Hi @danielb29143847,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader.

     

    We tried reproducing the same at our end, but it worked fine. Would you mind repairing the install by going to Help-> Repair installation?

     

    Let us know if this helps.

     

    -Souvik

    T
    Tryptofam
    New Participant
    April 30, 2024

    Hi,

     

    I'm experiencing this problem as well and I downloaded the sample here and I made a short video of the glitch. I've reinstalled twice now, restarted my computer multiple times and repaired the installation. The video shows that the first time I click the dropdown arrow the dropdown immediately closes and then when I click a second time I am able to make a selection.

     

    The behavior doesn't really change when I change the setting to commit immediately, but the first time I click the arrow after the field is selected the dropdown menu will automatically close once.

     

    I've looked all over for a solution to this, I feel like I've filled out other people's forms before without encountering this problem, but now that I've started making my own forms this has cropped up. I'm going to ignore it for now but the fields feel very clunky and bad. I'd love to solve this problem. I'm running Windows 11 if that helps.

    T
    Tryptofam
    New Participant
    April 30, 2024

    The first few moments of the video where it looks like there is no glitch the dropdown is highlighted and "commit immediately" is not selected, but I can still unselect the box and then click the arrow to recreate the glitch.

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