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Mr_Bear
New Participant
January 20, 2020
Answered

Duplex printing option not displayed but duplex option is enabled in printer properties

  • January 20, 2020
  • 1 reply
  • 2420 views

Hello Everyone,

This is my first post to this forum.

I am trying to print a PDF document on both sides of the paper, but the option for that is not showing.  I did look at the suggested fixes - but they don't help me.  I went into my Control Panel and checked printer properties and duplex printing is there and is enabled.  If want to print a Microsoft Word document, under properties, the checkbox for duplex is there and works.

I have a new Dell Win10 (x64), Canon MG6120 printer, Adobe Acrobat Reader DC ver.2019.021.20061

Any help will be very much appreciated.
Thank you.

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

This topic has been closed for replies.
Correct answer Mr_Bear

My most sincerest and humble apologies to everyone.

It is "user error" on my part.

The problem is "solved" - the answer was that when opening the print option in that PDF, the printer automatically defaulted to "Microsoft Print to PDF".

I never even noticed that as in the past, it has always defaulted to my MG6120.

I changed the printer and now the option is there.

My apologies for taking everyone's time with this.

Perhaps, in the unlikely event, someone else is being stumped over this - a quick check at the selected printer (so very easy to just not notice) might be the solution for them too.

Thank you all again.

1 reply

M
Mr_BearAuthorCorrect answer
New Participant
January 20, 2020

My most sincerest and humble apologies to everyone.

It is "user error" on my part.

The problem is "solved" - the answer was that when opening the print option in that PDF, the printer automatically defaulted to "Microsoft Print to PDF".

I never even noticed that as in the past, it has always defaulted to my MG6120.

I changed the printer and now the option is there.

My apologies for taking everyone's time with this.

Perhaps, in the unlikely event, someone else is being stumped over this - a quick check at the selected printer (so very easy to just not notice) might be the solution for them too.

Thank you all again.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 20, 2020

Hi Mr_Bear

 

We are glad to hear that the issue got resolved.

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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