Duplex printing option not displayed but duplex option is enabled in printer properties

[Mr_Bear]

Hello Everyone,

This is my first post to this forum.

I am trying to print a PDF document on both sides of the paper, but the option for that is not showing.  I did look at the suggested fixes - but they don't help me.  I went into my Control Panel and checked printer properties and duplex printing is there and is enabled.  If want to print a Microsoft Word document, under properties, the checkbox for duplex is there and works.

I have a new Dell Win10 (x64), Canon MG6120 printer, Adobe Acrobat Reader DC ver.2019.021.20061

Any help will be very much appreciated.
Thank you.

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

[Mr_Bear · Accepted solution]

My most sincerest and humble apologies to everyone.

It is "user error" on my part.

The problem is "solved" - the answer was that when opening the print option in that PDF, the printer automatically defaulted to "Microsoft Print to PDF".

I never even noticed that as in the past, it has always defaulted to my MG6120.

I changed the printer and now the option is there.

My apologies for taking everyone's time with this.

Perhaps, in the unlikely event, someone else is being stumped over this - a quick check at the selected printer (so very easy to just not notice) might be the solution for them too.

Thank you all again.

[Amal.]

Hi Mr_Bear

We are glad to hear that the issue got resolved.

Feel free to contact us for any further assistance required in the future.

Regards

Amal