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R
rwulffenstein
Participating Frequently
June 10, 2025
Question

Error about AcroTray.exe received when previewing PDF file

  • June 10, 2025
  • 1 reply
  • 1773 views

On a Horizon VDI desktop, users single click on a PDF file to preview the file in the preview pane on the right.  The file does show up in the preview (as shown in the attached file named Screenshot 2025-05-29 100913.png) however the error below also occurs: 

Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe'. 

Error is also attached as NDavidson+Adobe+Error.png

User clicks on the error and is able to open the file fine, the error is just annoying and really should not be happenng. 

Reader and Acrobat DC are both installed on the image.

The setting "Enable PDF thumbnail previews in Winodws Explorer" is enabled in Reader.  See Screenshot 2025-05-28 170603.png

 

How do we stop the error about the AcroTray.exe from occuring?

1 reply

R
Adobe Employee
Ravi Gour
Adobe Employee
June 11, 2025

Hi @rwulffenstein 

 

Could you please also confirm if the AcroTray.exe file is present on the machine at the mentioned path ?

 

Regards

Ravi

R
rwulffensteinAuthor
Participating Frequently
June 11, 2025

Hi Ravi,

Thank you for the response.

The directory is on the image because Adobe Reader and Adobe Acrobat are both installed on the image.  

 

When a user with access to Reader only logs into a desktop the C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat directory is NOT there. 

For the users that have the licenaccess to Adobe DC, the directory IS there on the desktop. 

 

We use FSLogix to ask Acrobat DC for all users except the ones who have an Acrobat license.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 15, 2025

Hi @rwulffenstein,

 

Hope you are doing well. Thanks for the response.

 

I have forwarded this to the engineering team for further investigation.

 

Please allow me some time to get this checked, and circle back to you.


Regards,
Souvik.

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