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Error signing documents with certificate

Community Beginner ,
Oct 07, 2022 Oct 07, 2022

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Buenos días, tenemos constancia que desde día 3 de octubre de 2022 , todos los certificados digitales de persona física no pueden utilizarse para firmar en Adobe reader, si en otras aplicaciones, durante muchos años jamás hubo ningún problema en Adobe Reader, se ha probado con todas las versiones de Adobe Reader y en los certificados anteriores al 3 de octubre de 2022 no hay problema pero los posteriores impide firmar, es como si no reconociera el certificado.Error firma adobe FNMT actual.jpg

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Security digital signatures and esignatures

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Community Beginner ,
Oct 09, 2022 Oct 09, 2022

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¿Alguna novedad? Creo tener el mismo problema. Me reconoce el certificado pero no me deja firmar. En "opciones de uso" no me aparece la opción firmar.Captura de Pantalla 2022-10-09 a las 15.03.44.png

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New Here ,
Oct 10, 2022 Oct 10, 2022

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Hola, parece que seguimos con el mismo problema; ni Adobe ni Ceres nos dan solución...

 

Como alternativa, si necesitáis firmar un documento urgentemente, podéis usar Autofirma. Saludos.

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Community Beginner ,
Oct 10, 2022 Oct 10, 2022

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Gracias, permaneceremos a la espera. Por ahora vohy salvando el escollo usando el certificado en el DNI que es más "viejo".

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi All,

 

Thank you for reporting this issue, and sorry about the trouble caused.

 

Please provide the following information to further investigate this issue:

- Share the Acrobat and OS versions on the machine.

- Does it happens to the Digital signature that has been created recently?

- Did you make any recent changes that might have caused this issue?

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Hi Meenakshi,

 

I provide you with the information you request:

Share the Acrobat and OS versions on the machine: Adobe Acrobat Pro Version 2022.003.20258. Machine: MacBook Pro macOS Monterey Version12.6

- Does it happens to the Digital signature that has been created recently? Yes, It is a certificate downloaded on October 9 from the FNMT (https://www.cert.fnmt.es/)

- Did you make any recent changes that might have caused this issue? No change that I am aware of, except to replace the expired certificate with the new downloaded one.

Thanks

Pablo

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New Here ,
Oct 26, 2022 Oct 26, 2022

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I have the same problem. 

I provide you with the information you request:

i) Adobe Acrobat Reader DC 2021.001.20155. // MacOs High Sierra 10.13.6
ii) Yes, with a certificate created on October 14th from the FNMT
iii) No

Thanks,
Ramón

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi pablo5CCC and ramonja268765,

 

Thank you for sharing the information.

 

Please allow us some time to get this checked.

We will update you with more details and let you know if we need more information.

 

Thanks,

Meenakshi

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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hello, do you have any progress in solving this situation?

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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Buenos días chicos,

 

Definitivamente algo ha pasado con las últimas versiones de Adobe y los nuevos certificados digitales de la FNMT.

Estos últimos han hecho algunos cambios en las propiedades de los mismos y probablemente hayan provocado un conflicto con los certificados de confianza de Adobe... Tras trastear un poco, la solución más simple que A MI me funcionó es la siguiente:

 

- DESINSTALAR TOTALMENTE la versión actual instalada en tu equipo

- INSTALAR LA VERSIÓN 11.0.0 del ADOBE ACROBAT XI PRO

- Una vez se inicie y te pregunte si quieres descargar los últimos certificados de confianza o alguna actualización de algo... Dejadle claro que NO.

 

Y no tiene más... Probadlo, ojalá os sea de ayuda mientras no dan una solución real.

 

Un saludo.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Sigue sin solucionarse el problema verdad? a mi me sigue saliendo el mismo mensaje de creación del ID

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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i get the same message and i am trying to use a token digital signature i just bought.

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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None of the proposed solutions has solved the problem for me!!! We are still waiting for a final solution

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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Hola Chicos,

 

Habéis probado a desinstalar todo el software de Adobe e instalar la versión antigua que os comento ? 

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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Yes, i couldnt find the actual 11.0.0 but i tried with 11.0.11 and 11.0.23
and the only difference is that a new "signed" document was created but
when opened the actual signature was not there because of certificates
validation issue. I did not manager to manually validate the signature so
my issue is not solved ☹️

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Hola Laura,

Y si pruebas a eliminar la opción de validación automática de las firmas?

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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The signature does not appear anywhere on the document, it just gives me a
note on top left corner that something went wrong with the signature and
that i need to validate it, which i cannot, thus no signure will appear ☹️

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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Gracias, si que he desinstalado y vuelto a instalar la versión más reciente y sigue sin solventarse el porblema. No puedo instalar una versión más antigua porque la versión de adobe que uso pertence a una cuenta "Adobe para empresas" y creo que no puedo instalar una versión más antigua.

 

No obstante, entiendo que esa es una solución provisional y que en algún momento la versión más reciente debe dejar firmar con un certificado digital del a FNMT. Como solución provisional uso el DNIe que ese si que me lo reconoce.

Gracias por tu ayuda

Pablo

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Entiendo Pablo,

 

Lamento que no puedas trastear demasiado.

 

Se me ocurre que, como alternativa, elimines todos los certificados de confianza y veas cómo se comporta el programa. Podrías incluso tratar de instalar únicamente una versión antigua de estos certificados (Aunque desconozco cómo podrías hacerlo más allá de instalando una versión antigua del Adobe y negarle que se actualicen).

Yo sigo manteniendo la sospecha de que ahí tiene que estar la clave de todo este problema.

 

Os sigo leyendo, a ver si entre todos encontramos una solución efectiva.

 

Un saludo.

 

 

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Buenas tardes:

Veo que un montón de personas estamos teniendo este problema. Os dejo por aquí el enlace donde también estamos intentando resolver el tema o que nos hagan caso:

https://community.adobe.com/t5/acrobat-reader-discussions/certificado-digital-firma-digital/m-p/1335... 

Un saludo.

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New Here ,
Dec 05, 2022 Dec 05, 2022

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Tengo el mismo problema.

Certificado FNMT 27/10/22 y AR a la última versión.

El certificado anterior si tira, aparece para firmar, pero obviamente está revocado 😕

Esperando solución.

Saludos.

 

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