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klausm35324169
Participant
December 17, 2016
Answered

Error uninstalltion of the update package is not supported

  • December 17, 2016
  • 2 replies
  • 9306 views

Since a few weeks I get following message during the update of Adobe Reader DC:

"Die Deinstallation des Updatepakets wird nicht unterstützt" (The uninstallation of the update package is not supported)

The same message I get during automatic update, manual update, deinstallation of the reader and also during a new installation.

    This topic has been closed for replies.

    2 replies

    P
    pseudoquaterCorrect answer
    Participant
    November 27, 2019

    https://support.microsoft.com/ru-ru/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

      J
      Jesus5FCD
      Participant
      March 18, 2021

      this link fixed it for me when the acrobat tool wasnt. thanks

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      December 19, 2016

      Hi klausm35324169,

      Assuming you are on Windows Operating System, could you please try removing Reader using Cleaner tool and see if that resolves the issue.

      1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      2- Restart the computer.

      3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

      K
      klausm35324169Author
      Participant
      December 19, 2016

      Hi

      The Cleaner Tool seamed to work properly.

      After restart of the computer I tried to install the Acrobat Reader DC.

      Just after extracting the files I got the message from Windows Installer: The deinstallation of the patch package is not supported.

      Now I do not have any reader anymore on my computer!!!

      Regards

      Klaus

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      February 10, 2017

      Hi klausm35324169,

      Sorry for the delayed response.

      Could you please try method#1 given in the link below and see if that resolves the issue:

      Unable to uninstall Adobe Reader 10.1.3. Error - The patch package - Microsoft Community

      Then, download and install Reader DC from here:

      Adobe - Adobe Acrobat Reader DC Distribution

      Download and install the patch for Reader from here:

      ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1502320056/

      Thank You,

      Shivam

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