Error when downloading/accessing PDF from government site

[michaelt81959213]

Hello, I have encountered an issue when I try to download a PDF from a government website or if I receive a PDF from a .MIL email account.  The error is a white page that says the proper document should download soon or I need to update my Adobe Reader to the latest version.  I verified the version is up to date but the error remains even if i download it, Acrobat DC is the default PDF viewer and I have Windows 10, please help!

[Bernd Alheit]

Did you open the PDF in Acrobat Reader?

[shirleyp78561600]

I have tried@

[shirleyp78561600]

I am not sure how do I do this

[shirleyp78561600]

I can't open and I need to open Gov. to fill out desperately

[michaelt81959213]

I tried to open it in Acrobat Reader but it won't work.

[shirleyp78561600]

Were do I fine to open Adobe reader to copy Gov.document it is really important@

[shirleyp78561600]

It tells me I already have it but cant fine

[try67]

Are you the same person who posted the original question? If so, please provide exact details, starting with:

- The name of the application you're using, and its exact version number

- The version of your operating system

- The exact error message you're getting when trying to open the file

- If possible, a link to the actual file in question

[michaelt81959213]

Hello,

It happens on my windows 10 laptop using the Adobe acrobat DC version I

downloaded today, attached is the file with the error message

[try67]

You can't attach files here. Either post the original download link, or upload it to somewhere like Dropbox, Google Drive, Adobe Cloud, etc., and then post the link to download it from there.

If you want to post a screenshot of the error message use the Insert Image icon when replying from a browser. It won't work if you reply by email!

[michaelt81959213]

Ok I will write what it says here,

Please wait

If this message isn’t replaced by the proper contents of the document, your

pdf viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows, MAC or

Linux, by visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit

http://www.adobe.com/go/acrreader.

[Bernd Alheit]

Don't open the file in a browser. Save the file to the local disc and open it in Acrobat Reader.

[michaelt81959213]

The error happens when it is downloaded and saved or if I try to access it in a browser

Sent from my iPhone

[try67]

Are you sure about the former? Can you post a screenshot?

[michaelt81959213]

I wrote down what the error said, it is a white screen with that data

[try67]

But it's from the browser or not? Are you getting it when trying to open the file in Reader? That's what you wrote earlier, and it doesn't make sense.

[michaelt81959213]

Hello,

I get the same error if I download and try to open it in adobe reader and

the same error if I try to open it in the web view option that is presented

in my email when I click on the PDF

[try67]

Post a screenshot of what you're seeing, please.

[michaelt81959213]

I am working remotely today and I don’t have the access I usually do. I

wrote the error in this forum yesterday, it says the error message should

be replaced with the PDF or I need to download the latest version of Adobe

Reader or if the problem persists to contact adobe support

[michaelt81959213]

[michaelt81959213]

That is a screenshot of the error message i get

[Bernd Alheit · Accepted solution]

Again: Don't open the file in a browser. Your browser can't display XFA forms.

[michaelt81959213]

I understand and again it happens when I download and save the file and try

to access it

On Wed, Apr 4, 2018 at 11:48 AM Bernd Alheit <forums_noreply@adobe.com>

[Meenakshi Negi]

Hi Michaelt,

When you download the form and save it on your machine, how exactly you are opening that file?

Please try to open the saved file in Adobe Reader application directly and check if you still receive the error.

If you still receive the error, please share the screenshot of the Reader application where you receive the error.

In the screenshot shared by you in reply 20, it seems that you are opening the form saved on Google Drive.

How exactly you received this form?

Is it an online form or you received the form via email?

We will be waiting for your response.

Regards,

Meenakshi