Participant

Answered

Exception processing message 0xc0000139 unexpected parameters

Forum|Forum|4 years ago
April 28, 2021
14 replies
80764 views

Di,

I got this message using Acrobat DC, What can I do ?

Windows

Correct answer Laura34143654rw3b

I just did the download and it fixed the problem.

https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

D

Dawn33670207rm1c

Participant

This is getting so ridiclulious!! Drives me INSANE that I literally can't work with Adobe without having this pop up literally pop up hundreds of times. If I close QuickBooks then it works fine. Asking QuickBooks to fix anything takes an act of congress....come on Adobe, fix this crap!!!!!!

jamest3904162

Participant

This is still an issue in July 2024. If I have Quickbooks open, I get a million errors. Would you like me to send over my grandson to help with coding? He is pretty good for a 9 year old.

D

Dawn33670207rm1c

Participant

No kidding!! I cannot believe there is not a fix for this yet. It drives me insane!!!!

3

30995437ike9

Participant

What do we do if we are in an environment where we can't run as administrator?

J

jeremy29948287q773

Participant

I noticed rasing priority for adobe.exe in task manager seems to stop this from happening. at least until the exe is closed and reopened.

M

MacCoCo_office

Participant

I don't recall where I found the solution, but what worked for me was to set Adobe Acrobat to run in administrator mode. It's a pain having to "allow" the process each time I open a PDF, but it beats the constant headache of the exceptions.

C

C.LTLCommunications

Participant

Has a solution been found for thie error yet? Ive been having this issue for the past year so hoping someone found the solution.

C

coret72928997

Participating Frequently

C.LTL,

No. I uploaded logs ages ago. No one from Adobe could explain it. I did see George's Recent post from November 2022 but I believe that is only a temporary solution.

1. Run Adobe Acrobat as Administrator

2. Go to Edit

3. Go to Preferences

4. Security (Enhanced)

5. Uncheck the box "Enable Protected Mode at startup"

At this current point I have just instructed our end-users to close QB, run Adobe, then re-open quickbooks. They hate it, but I cannot find anyone on the adobe or QB team to help.

-Nick

C

C.LTLCommunications

Participant

Thank you! I had someone from adobe get on my computer they did a few things and its working now. So hopefully itll be fixed for a bit.

C

C927010521js6a

Participant

Set Adobe and Quickbooks to run as Administrator and in Win 8 compatibility mode.

seems to work

G

George23616062f9jw

Participating Frequently

I tried this and unfortunately it didn't work.

What I found to work is the following:

G

George23616062f9jw

Participating Frequently

1. Run Adobe Acrobat as Administrator

2. Go to Edit

3. Go to Preferences

4. Security (Enhanced)

5. Uncheck the box "Enable Protected Mode at startup"

mcharron11

Participant

I have the same issue, but it when I am trying to edit a document in Adobe and it is only on one computer, when I use another computer it works fine. Please advise on what I can do.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that. As it is working fine on the other computer, please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and reinstall the application using the link https://get.adobe.com/reader/enterprise/

Regards

Amal

C

coret72928997

Participating Frequently

Amal,

These steps don't work. I've posted several times in the thread that your own support cannot resolve with a remote session. This issue needs to be reviewed by developer.

-Nick

G

George23616062f9jw

Participating Frequently

Hi Everyone,

I always received this error code when I had Quickbooks Pro Plus 2022 and Acrobrat Reader DC (64-Bit) open. I was also having random errors within my tax software. Needless to say, it was a giant pain and time waster.

I tried uninstalling and reinstalling Quickbooks and Adobe, doing updates, repairing the installation etc and nothing worked.

What I've found that worked was uninstalling Acrobrat Reader DC (64-Bit) and installilng Acrobat Reader DC (32-Bit).

I run Windows 10 64-Bit but figured I'll try using Acrobat 32-Bit since I was out of options and trying anything to fix the error.

So far (fingers crossed) this fixed the error message.

G

George23616062f9jw

Participating Frequently

Also, I noticed that when automatic updates are applied, it was updates Adobe to 64-Bit and you will get the errors again.

Watch the video below to turn off automatic updates:

https://www.youtube.com/watch?v=WGiU2_EScRI

S

Shari23322193x4a3

Participant

Can't believe a patch hasn't been made to fix this...

I also had to close my QB, restart computer and amazingly, was able to type in pdf afterwards. We should not have this issue...very annoying. Please Fix Adobe!

C

coret72928997

Participating Frequently

I am having the same issue with an end-user. I opened a case with Adobe Support and they were clueless.

I've attempted everything the google-fu has:

-Adobe removal tool

-QB repair

-reinstalling the apps

-Installed a new OS test environment

The error will only go away temporarily.

I did find this article and have not tried the registry edit yet:

https://www.thewindowsclub.com/exception-processing-message-error-on-windows-10

Do any of you use ESET or any other endpoint antivirus?

J

Jennifer22895396zxoa

Participant

Also having the same issue. I pay for Adobe and this should be fixed. I cant password protect files unless I close Quickbooks? Thats asinine! Someone please get this resolved!!

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