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Exception processing message 0xc0000139 unexpected parameters

New Here ,
Apr 28, 2021 Apr 28, 2021

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Di,

 

I got this message using Acrobat DC, What can I do ?

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correct answers 2 Correct answers

New Here , Jun 18, 2021 Jun 18, 2021

SAME! Except ONLY when Quickbooks, any version, is open.

I uninstalled, Quickbooks and Adobe, this error persists. I am unable to edit any pdf paper/file/form i get an error after i type one single letter. I close QB, error goes away. 

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Community Beginner , Dec 08, 2021 Dec 08, 2021

I followed the procedure that Chad22042564ifeee posted and have been error free for a week.

Chad22042564ifee just posted in a community you follow.

 

 
 

Apr 28, 2021 02:28 AM in Acrobat Discussions

Re: Exception processing message 0xc0000139 unexpected parameters

 

One of my clients had the same issue and this method worked. Thanks for the easy fix.

 

1. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  ,

 

2. Reboot the comp

...

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Community Beginner ,
Mar 16, 2022 Mar 16, 2022

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Hi Everyone,

 

I always received this error code when I had Quickbooks Pro Plus 2022 and Acrobrat Reader DC (64-Bit) open.  I was also having random errors within my tax software.  Needless to say, it was a giant pain and time waster.

 

I tried uninstalling and reinstalling Quickbooks and Adobe, doing updates, repairing the installation etc and nothing worked.

 

What I've found that worked was uninstalling Acrobrat Reader DC (64-Bit) and installilng Acrobat Reader DC (32-Bit).

 

I run Windows 10 64-Bit but figured I'll try using Acrobat 32-Bit since I was out of options and trying anything to fix the error.

 

So far (fingers crossed) this fixed the error message.

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Community Beginner ,
Mar 16, 2022 Mar 16, 2022

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Also, I noticed that when automatic updates are applied, it was updates Adobe to 64-Bit and you will get the errors again.

 

Watch the video below to turn off automatic updates:

 

https://www.youtube.com/watch?v=WGiU2_EScRI

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Community Beginner ,
Mar 16, 2022 Mar 16, 2022

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George,

 

I actually tried this a couple of months back.  Using the stand-alone installer Adobe has.  The 32-bit app did the same thing. After a few days, the error came back.

I actually spoke with Adobe support a few weeks back and setup a remote session.  They had enabled the local admin account in Windows and reinstalled Adobe.  They swore to me that would fix the issue.  It did not.

Currently Adobe support has not released a fix that I can find.

We deployed a brand new system with a brand new Windows OS, and are still getting the same error.  Currently our end-user has been painfully closing quickbooks everyday when she needs to use Adobe.

 

Let me know if you find anything useful, or how long your 32bit app lasts without the error.

-Nick

 

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Community Beginner ,
Mar 16, 2022 Mar 16, 2022

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Hi Nick,

 

Thank you for the heads up!  I will keep you posted on how long the 32-Bit app lasts.

 

It seems to have solved the issue with Quickbooks but not my tax software unfortunately.

 

Hopefully Adobe will release an update soon.

 

Thanks again!

 

- George

 

 

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Does anyone have alternatives to the crappy adobe acrobat product that simply won't run anymore? We have this issue on remote desktop server, it will run without issue for a month or so then this issue with popup and constantly annoy end users. 

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New Here ,
Apr 02, 2022 Apr 02, 2022

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I have the same issue, but it when I am trying to edit a document in Adobe and it is only on one computer, when I use another computer it works fine.  Please advise on what I can do.

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi there

 

Hope you are doing well and sorry to hear that. As it is working fine on the other computer, please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

If it still doesn't work,  please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Amal,

 

These steps don't work.  I've posted several times in the thread that your own support cannot resolve with a remote session.  This issue needs to be reviewed by developer.  

 

-Nick

 

 

 

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi Nick

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html via document clooud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation?

 

Regards

Amal

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Community Beginner ,
May 16, 2022 May 16, 2022

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Amal,

I will get those logs for you tonight.  The end user went 2 weeks without the issue. Now it's happen daily again.

 

Thanks,

 

-Nick

 

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Community Beginner ,
May 18, 2022 May 18, 2022

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Amal,

 

Please review File: AdobeLogs_20220518_105043_142-win-GS.zxp.  It was uploaded to the adobe logcollector portal. 

 

I want waiting on the crash to happen to send the acromonitor log.

 

Thanks,

-Nick

 

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi Nick

 

Thanks for sharing the logs. However, we would also require the acromonitor log to investigate the issue further.

 

Regards

Amal

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Set Adobe and Quickbooks to run as Administrator and in Win 8 compatibility mode. 

seems to work 

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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I tried this and unfortunately it didn't work.

What I found to work is the following:

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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1. Run Adobe Acrobat as Administrator

2. Go to Edit
3. Go to Preferences
4. Security (Enhanced)
5. Uncheck the box "Enable Protected Mode at startup"

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