Experiencing memory leak in 23.001.20143

Forum|Forum|2 years ago
April 27, 2023
2 replies
4873 views

Hi,

I experience recurring memory leaks with Reader 23.001.20143. I had computer reboot with no effect. This makes computer freeze and various other programs crash. Closing all Reader windows only partly solves the issue it seems. Killing Reader process from task manager solves the issue.

I usually works with tens of PDF open.

I'm running 64 bits Win10 up to date on i7-8550U CPU with 16GB RAM.

When other programs start to crash Reader is using over 6GB of the 16GB on the machine.

Now again while writing this ticket, I restarted Reader a couple hours ago and have only 2 pdf open (a few MB each) and Reader is using 1.5GB RAM... closing Reader RAM usage drops down to 1.2GB and it takes 20 seconds before all the accrobat.exe processes disappear.

The PC otherwise copes well with plenty of apps runing plenty of things in parallel and rebooting only every month.

Not sure I will be reachable to help solving the issue.

Cyril

Crash or freeze

This topic has been closed for replies.

C

Cyril5FC6

Participating Frequently

Installed 23.001.2017x Optional update, May 09, 2023

Seems OK so far, assume OK if I don't post by end of the month.

C

Cyril5FC6

Participating Frequently

No way... same crash after a half day of work and 4 PDF open (2 are 1-page small documents, 2 are 60 or so pages 1 Mbytes documents), Acrobat reader is consumming 2Gbytes Commit memory 😞

Meenakshi0101

Adobe Employee

Hi Cyril5FC6,

Thank you for reaching out.

Try the troubleshooting steps suggested in the following help document for the crash issue: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

Regarding memory consumption, this is required memory for the application mentioned in the system requirement. Refer to the following help document: https://helpx.adobe.com/reader/system-requirements.html.

Let us know if the crash still happens.

Thanks,

Meenakshi