Participant

Question

Export Tool not displaying - Adobe Reader DC

Forum|Forum|8 years ago
February 22, 2017
6 replies
32770 views

Good Morning,

We are having an issue with a user not being able to export a pdf to Excel. The tool itself has just disappeared (from both the side pane and the tools menu).

This has only happened to one user, everyone else has the Export tool there. We don't have group policy or regulation for Adobe Reader DC, since there are only a couple of people who need the export feature (which we have already paid for).

Please can anyone assist with this?

Many thanks.

This topic has been closed for replies.

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defaultmrk86q4il1ar

Participant

I have the same problem. I can't find the export tool.

Meenakshi Negi

Community Manager

Hello,

Thank you for reaching out and sorry for the trouble.

Could you please let us know if you are using the desktop application or the Acrobat Online account?

If you are using the desktop application, share the application and OS version.

It would be helpful if you can share the screenshots of the tools available.

Thanks,

Meenakshi

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larryt85611890

Participant

Any updates on how to fix this? its super annoying to go to the cloud page everytime.

thanks,

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NikoBellic

Participant

I think this is the issue. Upsell is disabled.

Configure the following registry value:

Registry Hive: HKEY_LOCAL_MACHINE
Registry Path: \Software\Policies\Adobe\Acrobat Reader\2015\FeatureLockDown

Value Name: bAcroSuppressUpsell
Type: REG_DWORD
Value: 1

https://www.stigviewer.com/stig/adobe_acrobat_reader_dc_classic_track/2016-03-08/finding/V-65815

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dominicka30357990

Participant

Similar problem as others have expressed. When I opened a pdf today and went to "export" it to a word file, the "export" icon is not among the choices as it has been for the past three years. This is something I pay for to have and I renewed in February for the year so that is not the issue.

This is being run on a macbook air with high sierra 10.13.4.

I am logged into my account. I have the most recent Adobe update.

I hope there is a solution to this, as my business uses this service several times every day.

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brianw14313351

Participant

I am experiencing the same thing and I use this feature several times per day as well. I have tried to contact support but they will not deal with this issue over the phone, only refer me to their forum......let me know if you get it to work! Thanks.

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NikoBellic

Participant

I too have a user with this same problem. There is no sign in, no export, and under help there is no "check for updates."

Running the latest version on Win 10. I have uninstalled and reinstalled, they are using the latest version 2018.011.20035 which is the same as the version on my PC which works fine.

I would like this user to have the same export to excel subscription as I do but it seems impossible.

Does Adobe have any paid support option? Under "contact us" I see only self help options and FAQs, no "contact a human" option. I would be willing to pay for support if someone can fix this.

wendyp42558261

Participant

I am experiencing this exact same issue. The tool for Export to Word is not showing up in the right hand tool pane as before. I was able to successfully export the document using the cloud based upload, but would like to know why it is not longer appearing on the desktop version.