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dscycler
dscycler
New Participant
September 1, 2016
Answered

Fatal error Acrobat failed to connect to a dde server

  • September 1, 2016
  • 1 reply
  • 18318 views

Acrobat Reader DC won't start in Windows 10 Build 14915

Launching Acrobat Reader DC from the Start menu. After a long wait this message appears:

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Fatal Error

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Acrobat failed to connect to a DDE server.

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OK 

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Same with a double click on a pdf file in file explorer. Reader was working fine in Windows 10 Build 14905 this afternoon before I updated.

What to do besides rolling back to 14905?

As a work around I made the Microsoft program 'Reader' the default for pdf files as they open fine in Reader.

Thanks.

This topic has been closed for replies.
Correct answer Adorobat

Hi,

The acrobat version is 15.17.20050.192152. It does not even load the gui in Windows 10 Version 1607 (OS Build 14915.1000).

This is a "Known Issue" according to Microsoft. See Known issues for PC in Announcing Windows 10 Insider Preview Build 14915 for PC and Mobile | Windows Experience Blog

David


Hi dscycler  ,

Try to remove DC using Cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs​, restart the computer and then reinstall Adobe Reader DC from here:  Adobe - Adobe Acrobat Reader DC Distribution .

Let us know about the results.

Thank You,

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 1, 2016

Hi dscycler

Try to perform the steps given in this link: I have been getting the "acrobat fail to send a DDE command"

Let us know if it worked.

Thank You,

Shivam

dscycler
dscyclerAuthor
New Participant
September 1, 2016

I already saw that post and tried all the methods mentioned. This is a Windows 10 issue and a notification to the reader Dev Team. Windows 10 build 14915.1000 breaks it. In the previous fast track Win10 build 14905 reader worked fine.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 2, 2016

Hi dscycler ,

Could you let us know the dot version of Acrobat Reader installed on the machine?

Try to perform following steps:

1- Launch Acrobat, click on Edit>then click Preferences>Security (Enhanced)>uncheck Enable Protected Mode at startup> click OK and then restart Reader.

2- If step 1 doesn't work, check if there is any update available for Reader.

Let us know about the results.

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