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jakeg18255837
jakeg18255837
New Participant
April 12, 2017
Answered

Faulting application name: RdrCEF.exe, version: 17.9.20044.25828

  • April 12, 2017
  • 5 replies
  • 5005 views

we are having error on TS - Win Ser. 2008 R2 ver.

Faulting application name: RdrCEF.exe, version: 17.9.20044.25828, time stamp: 0x58e42d98

Faulting module name: libcef.dll, version: 3.3029.1594.0, time stamp: 0x58d83138

Exception code: 0xc0000005

Fault offset: 0x0072aa0a

Faulting process id: 0x8778

Faulting application start time: 0x01d2b381985d95f8

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\libcef.dll

Report Id: d61c58e8-1f74-11e7-8af5-0010185b9aca

all of the 20 users are experiencing same error.

VERSION WE HAVE :

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

Since we are not able to re-install this during the working hours is it possible to fix this rather then removing it.

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hi jakeg18255837,

    Before following up steps provided above, Please just restart your server.

    Let us know if that resolve the issue.

    -Thanks

    Sunil Soni

    5 replies

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    May 3, 2017

    Please mark the post answered for other users to help.

    -Thanks

    Sunil Soni

    jakeg18255837
    jakeg18255837Author
    New Participant
    April 13, 2017

    found in Adobe crash dump log "software update require restart"..all done now

    thx 

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    April 13, 2017

    jakeg18255837​,

    Please share AdobeARM log of which you have posted screenshot, that would be very helpful. you can mail it to susoni@adobe.com

    -Thanks

    Sunil Soni

    Sunil_Soni
    Adobe Employee
    Sunil_SoniCorrect answer
    Adobe Employee
    April 12, 2017

    Hi jakeg18255837,

    Before following up steps provided above, Please just restart your server.

    Let us know if that resolve the issue.

    -Thanks

    Sunil Soni

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 12, 2017

    Hi jakeg18255837,

    Please try repairing Adobe Acrobat Reader DC.

    For that, navigate to Help menu > Repair installation and restart your server.

    Let us know how it goes.

    Regards,

    Meenakshi

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