Faulting application name: RdrCEF.exe, version: 17.9.20044.25828

[jakeg18255837]

we are having error on TS - Win Ser. 2008 R2 ver.

Faulting application name: RdrCEF.exe, version: 17.9.20044.25828, time stamp: 0x58e42d98

Faulting module name: libcef.dll, version: 3.3029.1594.0, time stamp: 0x58d83138

Exception code: 0xc0000005

Fault offset: 0x0072aa0a

Faulting process id: 0x8778

Faulting application start time: 0x01d2b381985d95f8

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\libcef.dll

Report Id: d61c58e8-1f74-11e7-8af5-0010185b9aca

all of the 20 users are experiencing same error.

VERSION WE HAVE :

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

    Version: 17.9.20044.222436

    Creation Date: 2017/04/05

    Creation Time: 01:38:18

Since we are not able to re-install this during the working hours is it possible to fix this rather then removing it.

[Meenakshi Negi]

Hi jakeg18255837,

Please try repairing Adobe Acrobat Reader DC.

For that, navigate to Help menu > Repair installation and restart your server.

Let us know how it goes.

Regards,

Meenakshi

[Sunil_Soni · Accepted solution]

Hi jakeg18255837,

Before following up steps provided above, Please just restart your server.

Let us know if that resolve the issue.

-Thanks

Sunil Soni

[Sunil_Soni]

jakeg18255837​,

Please share AdobeARM log of which you have posted screenshot, that would be very helpful. you can mail it to susoni@adobe.com

-Thanks

Sunil Soni

[jakeg18255837]

found in Adobe crash dump log "software update require restart"..all done now

thx 

[Sunil_Soni]

Please mark the post answered for other users to help.

-Thanks

Sunil Soni