Skip to main content
reesetibm
reesetibm
New Participant
August 3, 2018
Answered

Fetching Certificate Revocation List Pop Up message

  • August 3, 2018
  • 3 replies
  • 50419 views

I am getting the "fetching certificate revocation list from http://crl.adobe.com/cds.crl, press ESC to cancel" pop up message. Nothing works to clear this message and Adobe freezes up. I've tried to find answers in past forums. I've tried the security settings change suggestions, etc. I'm using Windows 7 and have Adobe Reader XI-version 11.0.23.  How do I fix this permanently??

    Correct answer AnandSri

    Hello Reesetibm,

    We're sorry for the trouble you had with Adobe Reader, there is a setting under Edit > Preferences > Trust Manager > Automatic Updates > Load trusted root certificates, make sure that this box is selected.

    You may also try the suggestion from Adobe Reader DC crashes for certified PDF's

    Try repairing Adobe Reader from help>repair installation, reboot the machine after repair. If the issue still persists, remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Adobe Reader 11 is old and out of support product and the security updates and patches are not available and this may be the reason you are getting the error message.

    install the latest version of Adobe Reader and check.

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    3 replies

    S
    sashaf19378688
    New Participant
    September 6, 2024

    I found this on one of the forums and it worked for me: 

     

    Go into Preferences > Signatures > Verification and click More button > Uncheck "Verify signatures when document is opened" (top check box) and Uncheck "Require certificate revocation checking..." (middle check box) > OK

      T
      Tina26314183r1ez
      New Participant
      October 3, 2024

      Thank you- this tip saved me from a highly frustrating morning!

      C
      CAMERON27159807tl4e
      New Participant
      June 25, 2024

      Its unusable and crashes  every time. The boxes are checked. Its been reinstalled. The link below is dead. 

       

      How do I resolve this?

       

      C
      Carl38875361l5n7
      New Participant
      July 29, 2024

      Did anyone get an amswer to this, i agbe doen everytging mentioned in this link and still doenst work 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      July 30, 2024

      Hi Carl38875361l5n7,

       

      Thank you for reaching out, and sorry about the trouble caused.

       

      Try reinstalling the application using the following steps:
      -Remove the application and run the cleaner tool (https://adobe.ly/3yv4jxs).
      -Reboot the machine
      -Install Adobe Acrobat from the following page: https://adobe.ly/4fhe7Ma.

      Check if that helps.

       

      If the issue still occurs, share the following information:

      - Do you get an error message when launching the application? 

      - Share the Acrobat and OS version number in use.

      - Share the troubleshooting steps tried. 

       

      Let us know if you need any help.

       

      Thanks,

      Meenakshi

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      August 6, 2018

      Hello Reesetibm,

      We're sorry for the trouble you had with Adobe Reader, there is a setting under Edit > Preferences > Trust Manager > Automatic Updates > Load trusted root certificates, make sure that this box is selected.

      You may also try the suggestion from Adobe Reader DC crashes for certified PDF's

      Try repairing Adobe Reader from help>repair installation, reboot the machine after repair. If the issue still persists, remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Adobe Reader 11 is old and out of support product and the security updates and patches are not available and this may be the reason you are getting the error message.

      install the latest version of Adobe Reader and check.

      let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

      J
      Jason25238645212g
      New Participant
      October 12, 2023

      I started having this problem with my Adobe Acrobat Pro this week,"fetching certificate revocation list  pop up message. Program freezes when I try anything. I have to 'task manager' and shut program down every time.

      W
      William33965558gdt3
      New Participant
      November 30, 2023

      I am having the same issues with my Adobe Pro. Sometimes it will work good for awhile and then there are times where you cannot do a thing. Today is one of those days.

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices