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J
JIBRAN23635236b15t
New Participant
March 17, 2022
Answered

File Unable to Open

  • March 17, 2022
  • 3 replies
  • 1104 views

Hi Community,

I hope you are all good.

I have an issue, i am unable to open the file because it says the file path is too long, and one thing i have directory within a directory, i am able to open file in Browser, or even Online inside the OneDrive, but unable to open in Adobe Reader. 

I have done many troubhleshooting steps these are:

Update the Software and other available option inside the community but not works for me.

Anything from all, it appreciated.

 

Best Regards

Correct answer Amal.

Hi there

 

++ adding to the discussion

 

What happens when you try to shorten the file path name? Please try to shorten the file path name and see if that helps.

 

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once and check

 

Regards

Amal

 

 

3 replies

K
karen_8709
New Participant
April 25, 2025

Hi, i am unable to open adobe pdf files . 

Please help

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 25, 2025

Hi @karen_8709,

 

Hope you are doing well. Sorry for the trouble with viewing files on Acrobat.

 

Do you see any error message when trying to open the files?

 

Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Home > Profile > About Acrobat);

2. A screen recording of the entire event for better understanding;

3. The location where the files are saved. Are they on your device's internal storage, cloud storage;

4. A sample file where you experience the issue for us to reproduce in-house.

 

While you share the info, please ensure that you on the latest update of the application per your AppStore for the best experience.

 

Look forward to hearing from you.


Regards,
Souvik.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 17, 2022

Hi there

 

++ adding to the discussion

 

What happens when you try to shorten the file path name? Please try to shorten the file path name and see if that helps.

 

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once and check

 

Regards

Amal

 

 

J
JIBRAN23635236b15tAuthor
New Participant
March 17, 2022

Yes, when i shorten the file name, its works.

T
Test Screen Name
Brainiac
March 17, 2022

What version of Reader?

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