Inspiring

Answered

Files opened from iCloud Drive not showing in recent files

Forum|Forum|1 year ago
March 18, 2024
24 replies
25067 views

I am using Mac OS 11.7.10 and Adobe Acrobat Reader 2024.001.20604. Since last night, any PDFs I open from iCloud Drive on my Mac are not showing in my recently opened files in Acrobat Reader. I have never had a problem with this before. I already tried turning off my computer and restarting it. In Preferences, the "Documents in recently used list" setting hasn't changed (it's at 100). Additionally, I already had a file in my recently opened files list that was from iCloud Drive. It is not at the top of the list, and if I open the file again, it doesn't move to the top of the list. Can anyone help?

Correct answer S_S

Hi Everyone,

We are live with the new release (2024.004.20219).

Please update the app to the latest version and let me know if the issue is fixed for you.

-Souvik

J

JonPCole

Participating Frequently

I can confirm that files on my local HD (not in iCloud) had previously been problematic, but this release has resolved the issue.

P

patrick_6181

Participant

The last commenter appears to be correct. This issue is a matter of not being signed into the relevant cloud storage, even if it is synched locally. Unfortunately, if you are like me, your IT department will not grant Adobe access to your OneDrive. So will not ever get this feature for anything sitting in a OneDrive folder.

j4m1eb

Known Participant

OneDrive doesn't work anyway, maybe dropbox does as others have said.

S_S

Correct answer

Community Manager

Hi Everyone,

We are live with the new release (2024.004.20219).

Please update the app to the latest version and let me know if the issue is fixed for you.

-Souvik

J

JonPCole

Participating Frequently

I FINALLY found a resolution to the recently used files lists not updating.
When I open Acrobat, the initial screen shows RECENT files on the right. One of the items on the LEFT frame of the screen has a section marked "Other file storage." Despite the fact that all my files are saved on my local hard drive, my folders are also syncing to the cloud via dropbox. I had to click "Add file storage" and connect Dropbox. Once I completed that, my computer behaved the way it used to - files that I open in Acrobat via File/Open appear in the Recent list.

Hope this helps others.

L

lynno7255875

Participating Frequently

Thanks this worked for me also.

L

lynno7255875

Participating Frequently

https://helpx.adobe.com/nz/acrobat/using/access-dropbox-files.html

This is a link I found that may be of use to others. I expect it would apply to other icloud storage options. At first Dropbox didnt show, I think I had to user my mac user code to give it permission and then it showed up.

L

lynno7255875

Participating Frequently

Hi there, has anyone found a solution to the recent files not showing. My list only shows files stored in the cloud storage (Adobe) but nothing that is saved to my hard drive. My was working fine until I upgraded my computer. Could it be an incompatibility with Sonoma, as I was using same version of Acrobat with my older computer just an older OS as worked as expected.

N

Nor_1234

Participating Frequently

After many months and no response from Adobe, this is clearly not a mistake/programing error on Adobe's part. They have effectively removed the ability to easily access files if they aren't on Adobe's Cloud Storage. It appears the solution they are after is for everyone to move all your files to Adobe Cloud Storage. This is especially egregious to users working at companies who are paying enterprise charges and files must be stored on the company's servers. Perhaps they will be doing this with all their apps and they are using Acrobat/Reader as test cases. Then at some point they will charge everyone a separate fee to store their files on the cloud that is now included in the subscriptions. Of course, this is purely speculation. Only Adobe knows why they are doing this and not responding to their users.

I

Irrational behaviours

Known Participant

Only Adobe knows why they are doing this and not responding to their users.

Adobe are focused only on maintaining and increasing their subscription service dependency and developing an AI master plan - which is going to erode their traditional client base - and when did they last listen to what their users actually want?

I

itsAspect

Participant

you have to click all files if you want to upload them
i have no idea why the new files are in all files and not custom but there is your solution if it help your welcome!

jamesh70351631

Known Participant

That is a work around, but unfortunately that doesn't solve the big problem: "open recent files" no longer works. I would like Acrobat to have the very basic functionality of being able to reopen a pdf I opened recently. It no longer is able to do that.

R

Robert Wilkins

Participating Frequently

I just don't understand why Adobe has removed this very basic function from Acrobat. It cannot be difficult to reinstate it, as the 'open recent files' function exists –and works – in all other Adobe apps. I wonder what their logic behind removing it is?

A

ami.ella

Participant

Same problem for DropBox and iCloud

j4m1eb

Known Participant

Same issue for me using One Drive, doesn't matter what I do the recent list doesn't populate!!!

jamesh70351631

Known Participant

I think it's time to accept the fact that Adobe has NO interest in solving this huge problem. They clearly don't care about our user experiences, but are very happy to take our money.

I wish one "community expert" or Adobe employee could provide a solution, but it looks like that's never going to happen. @Lovekesh Garg is there ANY chance Adobe will EVER solve this problem?

In its current state, Acrobat Pro is an unusable app.

R

Robert Wilkins

Participating Frequently

I've just started experiencing this problem now. Running Sonoma 14.5.
I've tried reinstalling Acrobat but my 'recent' files are ones from Dec 2020!
Are any of you experiening this using DropBox? Could it be that there is *another* problem between Mac OS and Dropbox?

jamesh70351631

Known Participant

I haven't had any problems with Dropbox, thankfully.

Has anyone found an alternative app to Acrobat Pro? Losing the "recent files" capability in Acrobat has made the app nearly worthless and a big waste of my money!

R

Robert36798596wv58

Participant

For the past several months I have been using PDFgear. It keeps track of recent files very nicely. I have yet to find a function of Adobe AcrobatPro that is missing from PDFgear. It even has some AI built in. And the app is FREE!

S

StefanoNYC

Participant

Same behavior here with any file opened as a Mail attachment. If a sender sends a PDF and I open it (correctly) with Adobe, the file is NOT listed in the recent files and I need to go back to Mail, find the email, and open again the same attachment. I basically live with attachments and this is a huge drag on my work !

Any solution is deeply appreciated

F

florianb54032766

Participant

Same problem since around March. I contacted Adobe support about two months ago. They remotely connected to my machine (M1 MacBook Air, full Creative Cloud sub, latest MacOS). Then they used Acrobat removal tool, there was a new installation and some other steps I could not follow. But: nothing has changed, no files in the recent list. I was told that they would resolve this shortly ... Here we are.

Still, this is an infuriating bug for power users. Going back to 2020 Acrobat pro, is not really an option, fiddling around with license etc sucks. So please, ADOBE, check this, your(!) forum, and get this resolved before we see the same thing in other applications. By the way, I am now following also the recent list in indesign and see files I never opened for years suddenly appearing ... not a good sign. Once I see this happening more I will post here ...

J

Jeff36157730ms5eAuthor

Inspiring

I wonder if Acrobat Pro users could sue Adobe for this not working for a while, at least in small claims court. I have never tried suing so I don't know.

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