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Files opened from iCloud Drive not showing in recent files

Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I am using Mac OS 11.7.10 and Adobe Acrobat Reader 2024.001.20604. Since last night, any PDFs I open from iCloud Drive on my Mac are not showing in my recently opened files in Acrobat Reader. I have never had a problem with this before. I already tried turning off my computer and restarting it. In Preferences, the "Documents in recently used list" setting hasn't changed (it's at 100). Additionally, I already had a file in my recently opened files list that was from iCloud Drive. It is not at the top of the list, and if I open the file again, it doesn't move to the top of the list. Can anyone help?

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General troubleshooting , Mac , Modern Acrobat

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correct answers 1 Correct answer

Adobe Employee , Oct 29, 2024 Oct 29, 2024

Hi Everyone, 

 

We are live with the new release (2024.004.20219).

 

Please update the app to the latest version and let me know if the issue is fixed for you.

 

-Souvik

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Community Beginner ,
Jun 23, 2024 Jun 23, 2024

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PS I am opening files that are on the local hard drive of my MacBook Pro running Sonoma 14.5, not on any cloud storage, and still nothing gets added to the RECENTLY USED files list.

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New Here ,
May 27, 2024 May 27, 2024

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Temporary Work-Around:
Remove Acrobat v23.

Manually downloaded and installed Acrobat Pro 2020 from the downloads page.
Recent files updates.

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Explorer ,
Jun 04, 2024 Jun 04, 2024

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Where did you find Acrobat 2020? I looked at https://www.adobe.com/apps/all/all-platforms and don't see it there. Thanks!

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New Here ,
Jun 04, 2024 Jun 04, 2024

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New Here ,
May 28, 2024 May 28, 2024

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I've had the exact same issue for the past few months and it's infuriating. I mainly use Google Drive and the recent files/folders list simply doesn't update. Please fix!!

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Explorer ,
Jun 04, 2024 Jun 04, 2024

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Adobe can't even get this Community board to work correctly. 
I hope you all know this isn't the "correct answer" and is another disgruntled user.

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New Here ,
Jun 03, 2024 Jun 03, 2024

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Same issue here

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Community Beginner ,
Jun 09, 2024 Jun 09, 2024

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Same issue here. Recent files not updating on Acrobat Reader 2024.002.20759 running on MacOS Sonoma 14.5. Switched to PDFGear as mentioned by others. That works fine. 

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Same issue here for several months. Currently with MacOS Sonoma 14.4.1.  Come on Adobe, fix this bug!

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Community Beginner ,
Jun 24, 2024 Jun 24, 2024

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I have been having the same problem for months now. It just suddenly stopped suggesting recent folders. Keep thinking there will be an update that fixes it.. 

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New Here ,
Jul 08, 2024 Jul 08, 2024

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Same issue here. Acrobat Pro version 2024.002.20893 running on MacOS Sonoma 14.4. Come on, Adobe, you've been working on this issue since May 3. Where's the fix?

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Explorer ,
Jul 09, 2024 Jul 09, 2024

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Clearly Adobe has NOT been working on a solution to this problem. They have our money, so they seem to be fine with Acrobat Pro being a garbage app.

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Community Beginner ,
Jul 09, 2024 Jul 09, 2024

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Same exact thing here.

 

MacOS Sonoma 14.6 Beta (23G5061b)

Acrobat Pro 2024.0002.20893

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New Here ,
Jul 12, 2024 Jul 12, 2024

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This was posted on March 18, it's now four months later and this issue has still not been resolved. So frustrating.

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Explorer ,
Jul 12, 2024 Jul 12, 2024

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How is this even an issue to begin with?
It’s a basic function that has worked for many years and now ...pffft!

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Community Beginner ,
Jul 12, 2024 Jul 12, 2024

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I wonder if Acrobat Pro users could sue Adobe for this not working for a while, at least in small claims court. I have never tried suing so I don't know. 

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New Here ,
Jul 16, 2024 Jul 16, 2024

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Same problem since around March. I contacted Adobe support about two months ago. They remotely connected to my machine (M1 MacBook Air, full Creative Cloud sub, latest MacOS). Then they used Acrobat removal tool, there was a new installation and some other steps I could not follow. But: nothing has changed, no files in the recent list. I was told that they would resolve this shortly ... Here we are.

 

Still, this is an infuriating bug for power users. Going back to 2020 Acrobat pro, is not really an option, fiddling around with license etc sucks. So please, ADOBE, check this, your(!) forum, and get this resolved before we see the same thing in other applications. By the way, I am now following also the recent list in indesign and see files I never opened for years suddenly appearing ... not a good sign. Once I see this happening more I will post here ...

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New Here ,
Jul 18, 2024 Jul 18, 2024

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Same behavior here with any file opened as a Mail attachment. If a sender sends a PDF and I open it (correctly) with Adobe, the file is NOT listed in the recent files and I need to go back to Mail, find the email, and open again the same attachment. I basically live with attachments and this is a huge drag on my work !

Any solution is deeply appreciated

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Community Beginner ,
Jul 19, 2024 Jul 19, 2024

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I've just started experiencing this problem now. Running Sonoma 14.5.
I've tried reinstalling Acrobat but my 'recent' files are ones from Dec 2020! 
Are any of you experiening this using DropBox? Could it be that there is *another* problem between Mac OS and Dropbox?

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Explorer ,
Jul 19, 2024 Jul 19, 2024

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I haven't had any problems with Dropbox, thankfully.

 

Has anyone found an alternative app to Acrobat Pro? Losing the "recent files" capability in Acrobat has made the app nearly worthless and a big waste of my money!

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New Here ,
Jul 19, 2024 Jul 19, 2024

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For the past several months I have been using PDFgear. It keeps track of recent files very nicely. I have yet to find a function of Adobe AcrobatPro that is missing from PDFgear. It even has some AI built in. And the app is FREE!

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Explorer ,
Jul 19, 2024 Jul 19, 2024

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Thanks for the suggestion! I am going to download PDFgear today.

I was glad to read that it is a free app, because I am already paying for Acrobat Pro as part of the Creative Cloud license fee.

I took advantage of the Acrobat option to "disable new Acrobat" so I wouldn't have to see that annoying AI assistant button. If anyone needs it, go to the main menu > View > Disable new Acrobat. It doesn't solve the "recent files" problem, but it cleans up the user interface.

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Community Beginner ,
Jul 19, 2024 Jul 19, 2024

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Thanks for the suggestion. I have just reverted to the old Acrobat and sent a message detailing the reason.

I have also just discovered a 'workaround' of sorts. If you 'Share' a file you have open in Acrobat with yourself, it then appears in the list of recent files.

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Explorer ,
Jul 19, 2024 Jul 19, 2024

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I disabled new Acrobat when it first came out because the layout was so annoying. Since that didn't stop the recent files issue from appearing, I came to this forum earlier this year to see if anyone else was having the same problems. It's now been several months and Adobe has been silent on the issue, so I wonder whether the AI features are interferring and Adobe isn't interested in resolving it because they are only interested in working on AI. I too will try PDFgear. If it provides the same features as Acrobat Pro and it's free, and Adobe is clearly not interested in this problem or their users, there's nothing to lose except an expensive subscription to an application that is no longer working for users. Thank you to everyone who has posted on this problem.

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New Here ,
Aug 03, 2024 Aug 03, 2024

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Same problem for DropBox and iCloud

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