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danh18190174
New Participant
July 9, 2018
Question

Files will not save and write over. Keeps creating new "save as" files.

  • July 9, 2018
  • 1 reply
  • 280 views

In Adobe reader I will open a pdf and work in it (make notes, add information, etc.) but when I click save, it doesn't write over the original file. Every time it prompts me to save it as a new file. How do I get it to save as the same file?

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    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    July 10, 2018

    Hello Danh,

    We're sorry for the trouble you had while saving a PDF file.

    Please save and close all the PDF files if they are open and then close Adobe Reader, then right click on Adobe Reader icon(assuming you are using Windows machine)>Run Reader as 'Run as Administrator' and try saving the file.

    Also, navigate to Adobe Reader's Preferences from Edit>Preferences>Security(enhanced)>uncheck enable Protected mode at startup and click OK.

    Is it specific to one PDF file or you are facing this issue with all the PDF? Is it a PDF form or a PDF with text?

    Is it a Mac or Windows machine and what is the version of OS installed?

    What is the dot version of Adobe Reader installed? To check, please refer to Adobe article Identify the product and its version for Acrobat and Reader DC

    Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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