FIll and Sign: can't add/change signature or add initials

Forum|Forum|4 years ago
November 3, 2021
5 replies
25075 views

Current state and version:

When I click on "sign yourself" a signature is already present. I am able to use this signature as normal (it's the wrong one though). No initials are present. Adobe has me logged in under my name. Windows 10 Home. Acrobat Reader DC ver 2021.007.20099|64bit

Issues:
- There is no option to add an additional signature.

- When I click or double click on the minus to the right of the existing signature to remove it (in order to replace it), nothing happens.

- When I click on add initials, a grey, transparent box covers the document and nothing else happens - it's as if a dialogue box is supposed to appear but doesn't. I can hit the escape key to make the grey box go away. screen shot attached.

- The program appears to be functioning fine in all ways except the above.

I have tried:

- deleting and reinstalling the program.

- creating a new pdf from a new blank document - the same issue occurs.

- turning off "Enable Protected Mode at Startup" (turned it back on after this did not resolve the issue).

K

Katie34716053yntl

Participant

I think I found the solution.

Under the E-sign panel, click "More e-sign options"

This will take you to preferences online. Scroll down and select "Signers can change their name or initials"

marcuss10775906

Participant

Hey All -

Workaround for me, was to use Adobe Web instead of the desktop installed version.

O

our_future_2221

Participant

Thanks! i never had any problem till just now.. so frustrating - but opening it in chrome did the trick.. silly to have to find workarounds. but thanks for sharing this

Meenakshi Negi

Community Manager

Hi Cortland,

Thank you for reaching out and sorry about the delay in response.

As you are not able to change or add the new signature under the Fill & Sign tool, please try the following workaround.

1. Open the following location: C:\Users\USERNAME\AppData\Roaming\Adobe\Acrobat\DC\Security

2. Locate the following files:

- reader_fss_signature_initials
- reader_fss_signature_initialsi
- reader_fss_signature_initialsk

3. Save the copy of these files on another location and delete them from the current location.

4. Relaunch the application and check if you can create a new signature.

Let us know if that works.

Thanks,

Meenakshi

cortlandb99509715Author

Participating Frequently

Thank you for responding Meenakshi - was giving up hope of anyone answering after about 2 weeks of no replies!

I tried what you suggested and all that did was remove the signature that had been saved. When I click on the plus to add a new signature, the same blank box I took a screenshot of above appears.

I don't know if this helps but I expereinced and solved a new problem that occurred and I am wondering if it's related. I was unable to save - again a blank box instead of the save box. I found the solution to be to turn Adobe trying to save to the cloud in preferences. I am wondering if that's the source of the problem - a bug where it tries to contact Adobe and can't for some reason. I am able to sign out and back in and that doesn't resolve the issue.

Thanks again for your troubleshooting guidance.