Fill And Sign cannot use e-mail option

Community Beginner ,
Jan 18, 2019 Jan 18, 2019

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with the last update to version 2019.010.20069  the e-mail envelop is grayed out and cannot use it to send document via e-mail after filling in information??  how can I fix this

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Adobe Employee ,
Jan 18, 2019 Jan 18, 2019

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Hi waynes,

As per the issue description mentioned above, you are facing issue when trying to send document using envelop icon, is that correct?

Could you let us know the application you are using- reader or acrobat?

Also, check if you exited the fill & sign option by clicking close in the toolbar.

Let us know if you need any help.

Shivam

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Community Beginner ,
Jan 18, 2019 Jan 18, 2019

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Adobe Reader DC VER> 2019.010.20069

But I read from the included links that it is an ADOBE Issue. Do we have a time frame on getting fixed?

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Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

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Hi waynes,

Could you share the links where this issue has been discussed?

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Community Beginner ,
Jan 21, 2019 Jan 21, 2019

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sharing has become cumbersome<https://urldefense.proofpoint.com/v2/url?u=https-3A__forums.adobe.com_thread_2543550&d=DwMFaQ&c=laxeQK7vPmHfouIIPNyCfbQd49eK3u00U8Jdo0RFvts&r=86z4c5Szxtwn2YH20SUtKJ9WlKQHME8K7q-LKyXHQ-k&m=TYAx5NO-Rbk0lAZZN7Ice-8Tn_kKlhLax5Hdpad-uFk&s=CvBRMZtogceP1EDUkLu_V81PxtT_O1OkCwApE285Dps&e=>

Can't send without first saving the .pdf - Acrobat Standard 2019.008.20071<https://urldefense.proofpoint.com/v2/url?u=https-3A__forums.adobe.com_thread_2542932&d=DwMFaQ&c=laxeQK7vPmHfouIIPNyCfbQd49eK3u00U8Jdo0RFvts&r=86z4c5Szxtwn2YH20SUtKJ9WlKQHME8K7q-LKyXHQ-k&m=TYAx5NO-Rbk0lAZZN7Ice-8Tn_kKlhLax5Hdpad-uFk&s=5eyP8UIxTlYxjsSS80hQa9usFlXqbMoB16ihcrqeqyg&e=>

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Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

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I am not sure about the exact time frame for the fix but a preference to set the email icon to one-click attach to email experience will be added in a future release.

-Shivam

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New Here ,
Feb 01, 2019 Feb 01, 2019

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Adobe Reader DC Ver 2019.010.20069

Having a similar difficulty, but the registry edit in those previous posts only provide a workaround for the one-click email process when clicking the "Send file as email..." envelope button (which is great). However, the button itself is disabled (grayed out) as long as the Fill & Sign tool is open. The other tools, including Stamp and Certificates, do not gray out the email (envelope) button.

My end users report they used to be able to add their signature then click the email button. Now they must add their signature, close the tool, then click the email button. I know 1 addition click sounds insignificant, but when signing a lot of documents, 1 additional click can become a burden.

And while on the topic of removing clicks, it would be great to have, as a preference, the ability to keep the last used tool open across document tabs, eliminating 1 more click to open the same tool for multiple docs.

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Community Beginner ,
May 29, 2022 May 29, 2022

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Has there be any progress on this in the 3 years since this was posted?  I have Outlook set up as my default e-mail in Adobe Acrobat preferences.  But if I am sent an document to finalize and sign, I can't e-mail it back from Adobe Acrobat. The "Send by E-mail" icon is grayed out. I have to go to Outlook, start a new message and attach it. This is such basic functionality that I though I must be missing something obvious or have things misconfigured, but searching and reading forums shows it to be a common issue that apparently has been around for years.

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