Fill and Sign Request Signature feature not working

Contributor ,
Jun 20, 2020 Jun 20, 2020

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When I click the "request signature" button I get this message:  "Could not Send.  Requested view is not available for the resource in the current form."  I am able to upload the pdf and then add my signature etc, but when i try to take the next step to request signature, there seems to be a problem with the file format despite the fact that it was saved as adobe pdf.  This is a consent document that I use with every client I serve.  The first time I used it there was no problem and i got the document back with a signature.  Since then, acrobat will not let me request signature.   What am I doing wrong?

 

Screen Shot 2020-06-21 at 12.55.45 AM.png

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Mac , Security digital signatures and esignatures

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New Here ,
Aug 10, 2020 Aug 10, 2020

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I started having the exact error. Has anyone figured out how to correct this?

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New Here ,
Aug 10, 2020 Aug 10, 2020

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100 page limit - FYI

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New Here ,
Apr 12, 2021 Apr 12, 2021

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I am having the same issue. Does Adobe Support not monitor these threads?

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Nov 10, 2021 Nov 10, 2021

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Hi All,

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check.
  2. What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed, go to Help > Check for Updates and reboot the computer once.
  3.  Please check for any missing/pending update for OS and try updating it and check.

 

You may also try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works. Try to sign out sign in. Close the  application from backend via task manager.

Also please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Ria

 

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