Fill and Sign Request Signature feature not working

[rojas66]

When I click the "request signature" button I get this message:  "Could not Send.  Requested view is not available for the resource in the current form."  I am able to upload the pdf and then add my signature etc, but when i try to take the next step to request signature, there seems to be a problem with the file format despite the fact that it was saved as adobe pdf.  This is a consent document that I use with every client I serve.  The first time I used it there was no problem and i got the document back with a signature.  Since then, acrobat will not let me request signature.   What am I doing wrong?

 

[FVT]

I started having the exact error. Has anyone figured out how to correct this?

[FVT]

100 page limit - FYI

[molly@bannerday.co]

I am having the same issue. Does Adobe Support not monitor these threads?

[Ria Tagra]

Hi All,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try with a different PDF file and check.
2. What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed, go to Help > Check for Updates and reboot the computer once.
3.  Please check for any missing/pending update for OS and try updating it and check.

You may also try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works. Try to sign out sign in. Close the  application from backend via task manager.

Also please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Ria