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New Participant
May 26, 2022
Answered

Fillable field clears when sending for e-signature

  • May 26, 2022
  • 7 replies
  • 21731 views

I'm working on a service agreement that is contains several fillable text boxes that I fill out for each agreement. Once I have it completed, I am sending for e-signature through Acrobat. Once I click the "Request E-signatures" and it brings it up to specify where to sign, all fillable text boxes are empty. I have saved the file with the text and reopened and the text is still in the boxes. I tried to send again after reopening and same thing, once it gets to where I specify where to sign, the text is cleared again.

Correct answer Hayley36106115wzu1

After reviewing one of the reccomended acrobat posters advise, it didn't totally provide the answer, but got me close enought that I was able to fix the checkbox issue (of unchecking all the boxes when being sent for signature) and didn't have to use the old acrobat version. 

 

It's in the signing phase that I had to check the boxes.

 

Initially, I completed all the fields on my PDF form as I normally would, except check boxes. 

 

Then, I select 'E-Sign' > 'Requested e-signatures' > add email receipients. 

 

I moved to the next step, 'Prepare document'.  This is where you can edit form fields and assign to receipients.  It's within this window that you'll notice if you double click on a checkbox, the left side window pane shows options  to customize the check box field.   The checkbox defaults to 'unchecked'.  I had to update the 'Checkbox default' dropdown to 'Checked'.   That maintained my check boxes, and unless the receipent changes it, they stay checked.  Not crazy that you have to wait until you are sending the document to check the box, but it worked and I don't have to change back to an old version of acrobat!

 

This is the post that I referenced:

"In the meantime, you may try filling in the form field after you update it on Acrobat Sign. Use the Prefill option (https://helpx.adobe.com/sign/using/prefill-forms-field-before-sending.html) to input the information on form fields before sending it. "

 

I completed all the fields, except check boxes.  Then, I 'requested signatures' and added receipients.  I moved to the next step, 'preview', where you can edit form fields and assign to receipients.  It's within this window that you'll notice if you click on a checkbox, the left pain will bring options and show the checkbox default to 'unchecked'.  I had to update the checkbox default to 'checked'.   That maintained my checkboxes and worked flawlessly.  Not crazy that you have to wait until you are preview the document to check the box, but it worked and I don't have to change back to an old version of acrobat.

7 replies

New Participant
May 18, 2024

Chris

Sounds like a problem I face with Adobe Acrobate Pro on Desktop.

My Problem:

1) Word forms to Adobe ignores most all form controls when making a form from Adobe (makes the PDF).

    So I forget doing this.

2) Once aDobe made the PDF version of the Form, I edit the fields to be a Date, email, dollar value, etc.

    Then I send it and save it as a Template to send same over and over.

     Opps, Adobe removed most all fild formating.

Solution: Just quickly get to make the Template then using Adobe Web version select the Template and do a edit.  Most fields can be formated for Date, email, dollar, etc.  When done with edit save it (back to the Template and you are good to go.

 

Adobe support agrees this is a problem.  Good Luck.

FYI, I have the latest and newest version so my GUI does not match most YouTube, Adobe support images, etc.

Hayley36106115wzu1Correct answer
New Participant
April 2, 2024

After reviewing one of the reccomended acrobat posters advise, it didn't totally provide the answer, but got me close enought that I was able to fix the checkbox issue (of unchecking all the boxes when being sent for signature) and didn't have to use the old acrobat version. 

 

It's in the signing phase that I had to check the boxes.

 

Initially, I completed all the fields on my PDF form as I normally would, except check boxes. 

 

Then, I select 'E-Sign' > 'Requested e-signatures' > add email receipients. 

 

I moved to the next step, 'Prepare document'.  This is where you can edit form fields and assign to receipients.  It's within this window that you'll notice if you double click on a checkbox, the left side window pane shows options  to customize the check box field.   The checkbox defaults to 'unchecked'.  I had to update the 'Checkbox default' dropdown to 'Checked'.   That maintained my check boxes, and unless the receipent changes it, they stay checked.  Not crazy that you have to wait until you are sending the document to check the box, but it worked and I don't have to change back to an old version of acrobat!

 

This is the post that I referenced:

"In the meantime, you may try filling in the form field after you update it on Acrobat Sign. Use the Prefill option (https://helpx.adobe.com/sign/using/prefill-forms-field-before-sending.html) to input the information on form fields before sending it. "

 

I completed all the fields, except check boxes.  Then, I 'requested signatures' and added receipients.  I moved to the next step, 'preview', where you can edit form fields and assign to receipients.  It's within this window that you'll notice if you click on a checkbox, the left pain will bring options and show the checkbox default to 'unchecked'.  I had to update the checkbox default to 'checked'.   That maintained my checkboxes and worked flawlessly.  Not crazy that you have to wait until you are preview the document to check the box, but it worked and I don't have to change back to an old version of acrobat.

New Participant
May 31, 2024

Hi This is also happening to me, but it's only specific to Date field format. Do you have any idea how to bypass this without lowering the version?

New Participant
December 7, 2023

I see other people are solving this by not using the latest version but I am not using the latest version and am experiencing this issue. Anyone have any tips for how to remedy?

New Participant
February 7, 2024

Same here.  Using the old version and all sender prefilled fields are blank when I request e-signature.

New Participant
February 8, 2024

@Adobe PLEASE FIX THIS issue it kills all our processes of getting singatures from customers using pdf forms. Its horrible.

New Participant
October 17, 2023

For those still having the issue, and those like me who just discovered it, the best solution I have found is to disable the new version. It is very simple and here is a link (scroll about 1/3 down). https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html

New Participant
October 19, 2023

This was the only thing that worked for me as well.  I'm on Mac OS Ventura 13.4.1 

New Participant
October 20, 2023

Same here, it would work fine on my desktop windows, but when I got on my Mac it would have the problem referenced in this thread. When I disabled new acrobat that did the trick

 

New Participant
October 11, 2023

same issue here. it is headach after adobe upgrade to this version, everythign ruined. spend even more time without this. Adobe need refund to us untill the issue fixed

Amal.
Community Manager
Community Manager
October 16, 2023

Hi there

 

Would you mind sharing the version of the Acorbat DC and the OS you are using? A small video recording of the workflow and the sample PDF file would be very helpful to investigate the issue.

Also, share the the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us.

 

~Amal

New Participant
September 22, 2023

I am having the same issue! Everytime we send our forms for signature, it erases all of the fillable info boxes and says “Unsupported fields have been removed from this document”. How can I lock in the information before sending for signing? This has never been an issue before the new format of Adobe was adopted.

Bernd Alheit
Braniac
September 23, 2023

Is this a Acrobat form or a Adobe Sign form?

New Participant
September 23, 2023

Adobe Sign.

 

[Private info removed]

Amal.
Community Manager
Community Manager
May 26, 2022

Hi Chris

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF form or with all the forms? Please try with a different one and check. If it's a file-specific issue please share the file with us so that we can check it at our end.

 

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Also, what happens when you try to request signatures via document cloud https://acrobat.adobe.com/link/home/ ?

 

 

Regards

Amal

New Participant
October 5, 2023

This is a huge issue for our company as well as many of us use fillable forms and then send for e-signature. Is there any update on if this is being fixed or how we can prevent this from happening?