Form field limitation interactive PDF readable in older versions of Reader

Report · Jun 04, 2018

Hi

We have created an interactive PDF (application form) with form fields for completion by individual users and we have set a character limitation in each field entry. This works perfect for anyone using the latest version of Reader but unfortunately not working on an older version of Reader. Can you advise if there is anything we can do in settings so this is usable in older versions - or would the user need to download the latest version of Reader to use the form correctly (which is my thinking)?

Thank you

Report · Jun 04, 2018

What happens when you use a old version?

Report · Jun 06, 2018

Hi

The character limitation doesn't work - no bleep warning and the character input continues.

Report · Jun 06, 2018

Please give the exact version in use using Help > About Adobe Reader in the exact window where the form is shown. (Don’t switch apps!) If the PDF is actually shown in a different app, for example a browser, please tell us what app that is. Thanks.

Report · Jun 06, 2018

What version of Adobe Reader?

Report · Jun 06, 2018

Hi

Original file created in version (Mac based)
Working ok as intended in PC version Reader DC.

Not working as intended in version XI (11.02.02)

Report · Jun 06, 2018

The latest version of Adobe Reader XI is 11.0.23.

Report · Jun 06, 2018

Original file exported as an interactive PDF from Indesign 2017 (12.1.0.56), tells us the export is compatible with Acrobat 7 or later.

Working with Acrobat 9 Pro (Mac)

It may well be that we have to add a note to the document telling the user to download the latest version of Reader DC as I see it is a free download.

Report · Jun 06, 2018

Hello Freelanced,

Sorry for the delayed response and inconvenience caused. Please ask the users to download and install the latest version of Adobe Reader 11 that is 11.0.23 from the following Adobe URL Overview — Release Notes for Legacy Acrobat Products and see if this brings any difference.

Note: Acrobat 11 is already declared as an end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, please refer to End of support for Adobe Acrobat XI and Reader XI

Adobe does not recommend to install and use the older version of Adobe Reader or Acrobat. Will request you to ask the users to switch to the latest version of Adobe Reader DC, download it from the Adobe URL Adobe - Adobe Acrobat Reader DC Distribution

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Report · Jun 06, 2018

You have been very helpful and efficient in your replies - thank you for confirming actions required.

With kind regards

Lisa