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mickael_7883
Participating Frequently
June 16, 2025
Question

Free Adobe Reader forcing 7-day premium purchase

  • June 16, 2025
  • 3 replies
  • 1399 views

Hello

 

On several workstations I have noticed that with ONLY the adobe reader version 25.6.1.0.

 

it forces you to subscribe, unlocking the prenium functions for 7 days, but the most problematic thing is that if you don't subscribe, the software closes automatically...

 

I've noticed this problem with many people, is this a change in Adobe policy?

 

Is it a change in Adobe's policy? A bug that will be fixed in the next update? hotfixe ? see the picture. 

Thank 

 

 

3 replies

Dave Creamer of IDEAS
Dave Creamer of IDEAS
Community Expert
June 18, 2025

Are you sure you did not download the demo?

I just installed the Reader [on freshly reformated Windows system] and other than deselected the dumb Mcfee Virus option, I had no problems. The Reader did ask me about upgrading but I just closed the dialog box. There were a few blue buttons about trying Pro on the screen but they did not interfere with usage. 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
E
Enchanted_Panther5C3A
New Participant
June 18, 2025

No, also is happening with me, I have the adobe reader in all the stations but the Adobe Reader is updating and with update install the Adobe Acrobat, is happening from 16th of this month, I have Windows

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 19, 2025

    I agree with your propros

    I downloaded the READER version and not the DC or Pro version. Even after uninstalling with the tool and Ccleaner, restarting the computer and reinstalling, the phenomenon reappears... I get the dialog box that asks me to connect and when I click on “cancel” Adobe closes completely without being able to do anything...

     

    I have the same problem on several computers (Windows 10 or 11). Is there a fix or not at all?

     

    Any explanation as to why this is happening?

     


    Hi Enchanted_Panther5C3A, and mickael_7883 ,

     

    Sorry about the trouble caused.

     

    To inform you, if you have purchased the Acrobat subscription and use the same Adobe ID (email address used to purchase the subscription) to log in to Acrobat Reader, it will upgrade to Acrobat automatically. There is a single install for Acrobat Reader and Acrobat for 64-bit. 

     

    If that is not the case, please let us know and share the Acrobat Reader version number on the machine. It would be helpful if you could share a screen recording of the steps you take and the issues that occur. We will check this behavior.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

    JR Boulay
    JR Boulay
    Community Expert
    June 18, 2025

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    A
    andrea_0577
    New Participant
    June 16, 2025


    On several workstations I have noticed that with ONLY the adobe reader version 25.6.1.0.

     

    it forces you to subscribe, unlocking the prenium functions for 7 days, but the most problematic thing is that if you don't subscribe, the software closes automatically...    mybkexperience survey

     

    I've noticed this problem with many people, is this a change in Adobe policy?

     

    Is it a change in Adobe's policy? A bug that will be fixed in the next update? hotfixe ? see the picture.

    Thank

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 16, 2025

    Hi mickael_7883,

     

    Thank you for reaching out and reporting this.

     

    This is weird behavior that needs to be checked. Please share the application version window using the steps suggested in the following help document: https://adobe.ly/3HGbLdz.

    Please share a screenshot of the window asking you to subscribe or unlock the premium functions. Also, please share the machine's OS version number. We will check with the team about this behavior.

     

    Feel free to let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

    M
    mickael_7883Author
    Participating Frequently
    June 16, 2025

    I've find my solution with this tools 

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html



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