Got problems after updating to 2024.002.20259 version

[PoorITman]

Hi~im newbie here

I got some problems while opening PDF files after updating to 2024.002.20259 ~ 

The formatting of the file's content is disorganized.

It looks like the fonts got some issue and i googled this to find out the solution~~But no luck~~

Has anyone else had this issue too?

Big Thanks~

[songxia_5723]

I also encountered the same situation，Adobe Acrobat  Reader version 2024.002.21005。

[kay_0079]

Same issue here, it appeared with the latest Update/Version 2024.002.21005.

[kazama_543]

The same problem !!

[Saipayan38133503mhmi]

Can we please get a sample PDF where this issue is observed ?

[kazama_543]

This PDF file generated from our tests,and it opens correctly with other pdf software or browsers.

[st�phane_7852]

I encounterred the same problem.

[SONIA22130923kivz]

Hi - From Belgium.
We encounter the same problem with an application that use "ISA PDF printer" as pdf generator.
A version of this soft : BioPdf Writer -  https://www.biopdf.com/download.php
I don’t know if there is a connection with the situations of other people who are experiencing the problem.

No problem with other pdf viewers like web browsers, Foxit PDF, ...

In advance, thanks for help !

[st�phane_7852]

yes, exactly the same pdf Generator ISA PDF Printer.

And no problems with the other pdf viewers.

[joan_4726]

The same problem !!!

[Kerry Project27729627s5r5]

Same problem. But will Adobe release an update that corrects the problem? 

[PoorITman]

It seems will be fixed in upcoming update ~

[gpocta]

That's great news! Did you hear that directly from Adobe support?

[PoorITman]

if you dont mind ~ check the link below ,basicly~it's the same problem~

https://community.adobe.com/t5/acrobat-reader-discussions/pdfs-opening-in-gibberish-in-version-2024-... 

[AnandSri · Accepted solution]

Hi All!

The fix is available with the latest release of Acrobat version 24.003.20054.

Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

Let us know if you experience any issues.

Thanks,

Anand Sri.

[st�phane_7852]

Hi,

it's OK with the new version.

Thanks,

Stéphane

[AnandSri]

Thank you for the confirmation and your cooperation. 

~Anand Sri.

[david_6418]

We are still having issues displying fonts on 24.003.20054  HELP!!!!

[S. S]

Hi All, 

We are aware of the issue and are working on a fix.

We will update you once the fix is live.

Thanks,

Souvik

[Aliya99999]

Hello, i have some issues with displaying fonts in Acrobat Reader. It seems that program automatically enlarge font size and make the text unreadable. At the same time there are some paragraphs that didn't affected. The program works normally few days ago (or maybe a week, i don't remember) with the same files, but now it affects all pdf files (files are ok when I open them using browser). 

I tried to reinstall the program two times in different languages and it didn't work and i couldn't find the resolution in the internet... Maybe anybody have an idea how to fix it?

[simon_9871]

I am also seeing font display issues in Adobe Reader impacting multiple PDF since the latest release 2024.002.21005 was installed. See attached images showing the differences between version 2024.002.20991, the previous release where the font is correctly rendered, and the latest version.

[PII removed by moderator]

[wolfgang_2715]

The actual version of the Adobe Reader has problems to display "outline fonts" - if you use Ghostscript you have to change the settings of the converter.

This is a bug of the actual Reader version becase it worked since 20 years without problems, and also with all other PDF Readers from other vendors, or with browsers.

But till now, i think Adobe does not realize this problem because there are multiple posts about this topic.

[Meenakshi Negi]

Hi Aliya99999 and simon_9871,

Thank you for reaching out.

The team is aware of the issue and is working on the fix.

We will update you once the fix patch is available. We appreciate your patience.

Thanks,

Meenakshi

[AnandSri]

Hi All!

The fix is available with the latest release of Acrobat version 24.003.20054.

Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

Let us know if you experience any issues.

Thanks,

Anand Sri.

[david_6418]

We are still experiencing the issue even with the new version that has been recommended..