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Participating Frequently
August 16, 2024
Answered

Got problems after updating to 2024.002.20259 version

  • August 16, 2024
  • 8 replies
  • 8870 views

Hi~im newbie here

I got some problems while opening PDF files after updating to 2024.002.20259 ~ 

The formatting of the file's content is disorganized.

It looks like the fonts got some issue and i googled this to find out the solution~~But no luck~~

Has anyone else had this issue too?

Big Thanks~

This topic has been closed for replies.
Correct answer AnandSri

Hi All!

 

The fix is available with the latest release of Acrobat version 24.003.20054.

Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

8 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 27, 2024

Hi All!

 

The fix is available with the latest release of Acrobat version 24.003.20054.

Please install the update from the Help menu of Acrobat, install the update, restart the application, and check.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

New Participant
August 27, 2024

Hi,

 

it's OK with the new version.

Thanks,

Stéphane

AnandSri
Community Manager
Community Manager
August 27, 2024

Thank you for the confirmation and your cooperation. 

 

~Anand Sri.

PoorITmanAuthor
Participating Frequently
August 21, 2024

It seems will be fixed in upcoming update ~

gpocta
New Participant
August 21, 2024

That's great news! Did you hear that directly from Adobe support?

PoorITmanAuthor
Participating Frequently
August 22, 2024
New Participant
August 20, 2024

The same problem !!!

New Participant
August 20, 2024

Same problem. But will Adobe release an update that corrects the problem? 

New Participant
August 20, 2024

Hi - From Belgium.
We encounter the same problem with an application that use "ISA PDF printer" as pdf generator.
A version of this soft : BioPdf Writer -  https://www.biopdf.com/download.php
I don’t know if there is a connection with the situations of other people who are experiencing the problem.

No problem with other pdf viewers like web browsers, Foxit PDF, ...

In advance, thanks for help !

New Participant
August 20, 2024

yes, exactly the same pdf Generator ISA PDF Printer.

And no problems with the other pdf viewers.

New Participant
August 20, 2024

I encounterred the same problem.

New Participant
August 16, 2024

Hello, i have some issues with displaying fonts in Acrobat Reader. It seems that program automatically enlarge font size and make the text unreadable. At the same time there are some paragraphs that didn't affected. The program works normally few days ago (or maybe a week, i don't remember) with the same files, but now it affects all pdf files (files are ok when I open them using browser). 

I tried to reinstall the program two times in different languages and it didn't work and i couldn't find the resolution in the internet... Maybe anybody have an idea how to fix it?

New Participant
August 16, 2024

I am also seeing font display issues in Adobe Reader impacting multiple PDF since the latest release 2024.002.21005 was installed. See attached images showing the differences between version 2024.002.20991, the previous release where the font is correctly rendered, and the latest version.

 

[PII removed by moderator]

Participating Frequently
August 17, 2024

The actual version of the Adobe Reader has problems to display "outline fonts" - if you use Ghostscript you have to change the settings of the converter.

 

This is a bug of the actual Reader version becase it worked since 20 years without problems, and also with all other PDF Readers from other vendors, or with browsers.

 

But till now, i think Adobe does not realize this problem because there are multiple posts about this topic.

New Participant
August 16, 2024

The same problem !!

Adobe Employee
August 16, 2024

Can we please get a sample PDF where this issue is observed ?

New Participant
August 16, 2024

This PDF file generated from our tests,and it opens correctly with other pdf software or browsers.

New Participant
August 16, 2024
I also encountered the same situation,Adobe Acrobat  Reader version 2024.002.21005。
New Participant
August 19, 2024

Same issue here, it appeared with the latest Update/Version 2024.002.21005.