Help with opening PDF Viewer

[Allandensmore]

Program states I need a later version of PDF viewer, to go to adobe.com to download.  Download latest version 11.0.03 and still says I need a later version.  Computer says I have downloaded already.  Gives code 0 when I try to download again.  HELP!!!

[kglad]

what program states that?

do you have adobe reader installed?  (what os?)

[Allandensmore]

On Canadian website when you click to download something it comes up to view the full contents of this document you need a later version of the PDF viewer.  You can upgrade to the latest version of adobe reader from Adobe.com.  It then has a link to Adobe.  I downloaded the latest version of Adobe and it still gives me the same msg as before with latest version downloaded.

Thanks for asking and your help.  I am stuck.

Allan

[Jeffrey_A_Wright]

Moving this discussion to the Adobe Reader forum.

[Test Screen Name]

Try this: download the file. Click a save icon if you see a message about needing a newer Adobe Reader in the browser, anyway download it. Then open the downloaded file.

[Bernd Alheit]

What browser do you use?

[Scootersda]

I had the same problem with a Canadian Immigration document. My Adobe reader was up-to-date. I switched from Firefox to IE to open it, and it worked fine.

[Guest]

scootersda     - What hat means is that the website's browser JavaScript to check for the Adobe Reader browser plug-in version is incorrectly identifying the version of Reader.  You might want to mention that to them if you haven't already.

[Scootersda]

Good advice...

[pwillener]

See also http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html