how do I uninstall free version of adobe acrobat dc reader on Azure Virtual Desktop?

Question

Does anyone know how to uninstall the free version of Adobe Acrobat DC Reader on an Azure Virtual Desktop Multi-Session Host (AVD)? It keeps popping up, prompting users to sign in to a subscription As in the Screenshot. When users close the sign-in dialog box, Adobe Reader shuts down completely, making it unusable. We only need Adobe Reader and don’t require any additional features.

I previously had an older version of Adobe Reader, but it keeps updating. I had a Windows Registry entry to suppress the annoying login pop-up. Why does Adobe push these prompts, essentially forcing users to purchase a subscription when they only need Reader? Now, the customer has to use Microsoft Edge to open PDF files, which comes with its own issues. Users are accustomed to using Adobe Reader on physical PCs.

I was wondering if anyone has a fix, such as a registry entry, to suppress the Adobe sign-in or the Adobe Pro trial prompt. Our users only need Reader in an AVD session.

ravinderg62643219 · Answer

Hi @DNA Computing Systems

Apologies for the trouble you had using Acrobat. It seems your Adobe Reader has been updated to the Adobe Acrobat, hence its asking for sign in. If you want to deploy Adobe Reader, Please follow following steps

1. Uninstall Acrobat from the machine.

2. Install Reader from https://get.adobe.com/reader/

3. Create the following registry key to suppress updating to Acrobat.

Key : bShowUpgradePrompt =0 (type : DWORD)

Location : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Regards

Ravi

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