I need to uninstall Acrobat Reader DC and when I click on the uninstall button the icon comes up with "preparing to remove" but just stays there for up to 15 minutes and then goes off.
I accidentally updated and removed Acrobat Pro XI. I have re-downloaded Acrobat Pro XI and want to reinstall it, but I can't get rid of Acrobat DC Reader. I use Acrobat Pro because I am a professional designer and I need some of the features in it. I'm not interested in syncing to the cloud, but i do need to make fillable forms for my clients and to resave PDF files as reduced size PDFs. I'd like to have Acrobat Reader DC gone when I reinstall Acrobat Pro XI, as I am expecting there will be problems if I don't remove it. The tool you mention above sounds kind of BETA to me. I am trying to work here; don't need this uneccessary aggravation.
I was able to get Acrobat DC uninstalled and then reinstalled Acrobat Pro Xl, which had been deleted, but I had to have a technician do it for me. Initially, he was not convinced I had actually owned Pro XI. But I did have the serial number for it from when I bought it. Once he started acting politely, we were able to do it remotely. It was a hassle and required behind the scenes adjustment of my CC account.
Saw your reply to Nancyr112016, which said, "Please try uninstalling Acrobat Reader DC through cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs "
I'm running Windows 10, (certainly not of my own choice, but was auto updated by Microsoft)
and Adobe Acrobat Reader DC.
- DC runs ok. the problem is when updating. It never completes updates .
- I will see 3-4 even 5 occurrences of msaexe.exe running at one time (taking my cpu to 100%). they will accumulate -hours- of cpu time. every now and then I will get a msg saying that Acrobat Reader DC can't complete the update.
- I went and turned off the "Auto Runs " at startup of everything I could find related to Adobe. This has stopped the occurrences of msiexe.exe from starting and taking me cpu to 100%.
Now for the Cleaner Tool.
downloaded and run (by double-clicking and from cmd prompt window) Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool - 4.0.0 results are same no matter how I start the program.
Get to a window titled : Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool
Inside window says: Setup had detected Acrobat Reader installed on this machine, Click Clean Now to start cleanup.
Then when I do that: another line comes up saying: Please wait while the product is being cleaned....
Then another smaller window opens: Titled: Adobe Acrobat Reader DC
this window says: Please wait while Windows configures Adobe Acrobat Reader DC.
and has a "cancel' button in lower rt. corner of window.
At this point nothing else happens. msiexe.exe is running with over 34 Minutes ! cpu time. This will go on until l end the process.
I've battled this for months.
I'm not familiar with this forum ; I don't know whether I will be notified by email that you have posted a response.
If I'm not auto-notified that you have responded. you can notify me at firstname.lastname@example.org (that's marsha r n at the end; not m )
I will appreciate any help you can give. As I said, Reader DC is working ok, Just that updates or uninstall begins endless loops, and eats up cpu. It's not safe to keep sw this 'buggy' around.
Great It worked
Glad it's working now and you are back on track. Feel free to update this discussion for any further assistance.
How do I cancel Adobe Reader? It is not compatible with my computer.
How do I cancel my subscription?
Adobe Acrobat Reader DC is not a subscription based service, it is free product and you don't get charged for it.
as its not a subscription so cancellation can not be done.
If its not compatible for your computer it would never get installed.
and if you have any previous version of reader and want to uninstall it then please use the cleaner tool.
acrobat dc is a subscription based service without any doubt. how do i uninstall the software?
Sign out of your account... Uninstall... run the Cleaner...
-for non-Cloud programs you need to DE-activate before uninstalling
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
I have a standalone version of Acrobat Pro that I don't want to accidentally delete. Plus, the cleaner tools linked are all for Windows and I'm on a Mac. But I'm really sick of the daily message to update an app I never meant to install, don't use--in fact can't use because it conflicts with my Pro--and can't figure out how to get rid of. Help?
BTW, when I try to uninstall it through my Creative Cloud window, it says there's a conflict and I have to save my work and close the program. I tried to look up how to do this and went through the Activity Manager. But, since I had no idea what process to select once I got there, that was unhelpful. I also don't know how to close the program. It just opens automatically. If I quit Creative Cloud, I lose access to the uninstall command. And I see no way to just quit Acrobat DC.
Be careful, I am a cautionary tale.
Why is my free version of Adobe Reader using 407 mb of space on my hard drive? Other apps use a lot less.