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Sil27289459q7j1
Participant
November 24, 2022
Question

How to prevent having the Adobe icon on desktop

  • November 24, 2022
  • 1 reply
  • 2202 views

Hi everyone,

I'm having a boring behaviour from Adobe Reader: every now and then it creates automatically a desktop icon. Every time I remove it then it appears again.

Is there any way to prevent this situation?

Thanks.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 25, 2022

Hi @Sil27289459q7j1,

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader.

 

Would you mind sharing the version number of Acrobat Reader you are using along with the Operating System and its version?

 

We logged a bug with this issue that was fixed with the recent Acrobat Reader release version.

 

Hope this helps.

 

-Souvik.

S
Sil27289459q7j1Author
Participant
November 30, 2022

Hi SS.

Adobe version: 2022.003.20282 64 bit

As for the OS is Windows 10 Version Enterprise version 1909.

Thanks for your help

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 30, 2022

Hi @Sil27289459q7j1,

 

Would you mind sharing the screen recording of the scenario happening? Also, checking for possible updates for Windows 10 would be advisable.

 

While you do so, would you help us with the fresh Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

-Souvik

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