how to scroll down a PDF doc on my touch screen laptop using my finger

[Debra25849558w4a4]

Hi, I used to be able to use my finger to scroll down on a PDF document on my touch screen laptop and second screen, I now cant do this. Any idea's how to fix

[ls_rbls]

Hi,

Please provide more details about your software and hardware:

• operating system and version
• Is this happening with Adobe Acrobat Pro DC ? or Adobe Acrobat Reader? and which version
• What type of brand and model is the laptop?

And also state if this is happening with only one particular PDF that your viewing or if it is happening with every PDF document.

[Debra25849558w4a4]

Windows 11 Home. 

VErsion: 22H2

Acrobat Reader. Do I need to buy Pro?

Surface Pro 9. but I had the Surface Pro 4 and same prob.

But I used to be able to do touch screen on the Pro 4 until about 6 months ago

[ls_rbls]

How about the other programs like Microsoft Office? Did they get affected as well six months ago or just the Acrobat Reader program?

[Debra25849558w4a4]

Just the Adobe Reader, all other scrolling works

[ls_rbls]

In this case, using Adobe Acrobat Reader or Adobe Acrobat Pro should make no difference, although it would be good to test with Adobe Acrobat Pro.

However, if you've already tried the suggestion provided by JR Boulay and it didn't resolve the issue, I would look more into recent Microsoft Windows updates.

In which case, maybe a device driver changed during an unattended Windows update.

If that was the case, try to manually reinstall the touchscreen firmware using the Microsoft Support guidance linked bleow:

• https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-...

[Debra25849558w4a4]

Thanks All, tried all and still cant do it and is so hard to talk to anyone from Adobe.

[JR Boulay]

[zenazena]

setting to Always works but why does Auto-detect not work? Is it a recognised defect?

I am using acrobat reader version, 2022.003.20310 64 bit on Windows 11.

[Jeremy33033862mu8i]

Thanks for posting this - it's been frustrating me for ages!  I've 2 different touch screen laptops (HP and a Dell) and both were set to AUTODETECT, which obviously just does not work.

As soon as I switched to ALWAYS.....instant scrolling using touch.

ADOBE should either sort the Autodetect function or remove it and default to Always.

Thanks again

[Connie342889737qyk]

This worked for me.  Thank you JR

[Abdul372324522wwq]

this worked well. now i can scroll down a PDF doc on my touch screen laptop using my finger. thank you.

[dfp7]

Thanks, it worked!

[Sharon_6060]

Thank you!  A picture speaks a thousand words.  This fixed my issue.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[maedre45 · Accepted solution]

I don't know if you're still looking for help.  I was having this exact same issue and realized I couldn't find the toolbar I was looking for.  There is a pop up menu that comes up from the bottom of a PDF document that I can't for the life of me figure out how to consistently make come up, but, if you put your finger on the screen and make the "right click" menu come up, you'll see at the top that you probably have the pointer selected as a method of interacting with the document.  Right next to that is a hand icon.  Select that and you will be able to scroll using your finger.  If you can figure out how to make the bottom menu appear, that has the hand icon too.  Hope this helps you.

[ls_rbls]

@maedre45 ,

Thank you very much for updating the thread with your feedback.

[Debra25849558w4a4]

OMG, thank you so much, it worked for me. Ive talked about this to all my tech support people, this forum, you are the only person who found the solution.

WELL DONE. VERY APPRECIATIVE

I cant get it to stay there either. lets work on that prob next.

[zenazena]

With respect to the toolbar, I can reliably invoke it by either touching ghe screen close to the bottom of the Acrobat screen or by hovering the mouse in that area. I'm not sure exactly what makes it go away but it does, sooner or later. There is a second floating toolbar that puts in an appearance if you touch the side of the page display panel, also close to the bottom of the window. I haven't found a way of invoking it with the mouse, only with the touch screen. If you touch exactly the right place you can get both toolbars. I don't actually know what the second one provides, I'm useless with icons and I don't think I've ever needed it.

[Carolyn325158794iv5]

Yes, thank you! Such a simple solution, and so different from asking the make and model of the laptop and telling you to reinstall microsoft!

[Nanda3409929625v6]

Simply tap your touchpad with 2 fingers simutaneously and the right click menu pops up

[ABDUL32976885i0qu]

If you're unable to scroll down a PDF document on your touch screen laptop using your finger, you can try a few troubleshooting steps to resolve the issue. First, ensure that your touch screen is functioning correctly by testing it in other applications. If the touch screen is working in other applications but not in the PDF viewer, consider updating your PDF viewer software or trying a different one to see if the issue persists.

Additionally, check for any Windows or driver updates that may be affecting touch screen functionality. You can also try restarting your laptop, as this often resolves temporary issues. If none of these steps work, consult your laptop's user manual or contact customer support for specific guidance on touch screen issues.

[Stephen35637877ijvj · Accepted solution]

In 2024 after installing Adobe Acrobat on a new PC, I experienced the very same issue many, many others have where PDFs dont scroll by TOUCH. After following all the known resolutions I found that Adobe MOVED the control of this and dont seem to have updated their help. 

THE SOLUTION

Touch scrolling is now called PAN. T enable it, click your mouse into the Pdf. A small pop up toolbar appears. Click the select Arrow icon to reveal the new hiding place for the PAN control. See the attached image. So easy if only it wasnt such a secret !!

[tinahu]

Thank you! I couldn't find that anywhere.

[riya_1975]

thanks .. this really worked