How to turn off "Ask AI Assistant" box at bottom of window

[Nicholas K]

This "Ask AI Assistant" box has started popping up at the bottom of the window when viewing a PDF. It has an option to "hide for this session" but how do I turn off permanently? It's just another annoying dialog box filling up my viewing screen

[Artemis224]

Yes! I want to disable all AI features on my Acrobat Pro. When I open a PDF the "Ask AI Assistant" blocks accessibility/visibility to part of my file. I have "disabled" AI under preferences but that dialog box keeps reappearing.

[CharuKarwa]

Hi,
Sorry for the inconvenience.

Could you share the version of Acrobat that you are using? (Help -> About)

Also did you relaunch app after disabling the pref?

Thanks,

Charu Karwa

[JoseGIHP]

This is an intrusive "feature" that nobody asked for. I'm tired of paying for broken and poorly designed apps. It would be nice to read and edit my documents without that loud, obnoxious button obscuring the pages.

[Audrey36063667y3d0]

I am on version 2024.004.20243 64 bit. I also cannot get rid of the ask AI assistant box permanently I have to close it for every single document and it's very frustrating because I disabled all AI features on my profile

[Artemis224]

The current version I have is 24 4 20272 0 and yes, I relaunched after disabling the pref, it didn't seem to make any difference. The AI box is still at the bottom of my doccuments, obscuring my view.

Thanks - Diana

[Artemis224]

I'm sorry, here is the correct version info:

Adobe Acrobat Pro 2024,004,20272 64-bit

[CharuKarwa]

Hi,
Sorry for the inconvenience.

Could you please follow the steps below:
1. Update to the latest Acrobat version (Help -> Check for updates)
2. Turn off the Gen AI preference (Preferences -> Generative AI -> Uncheck the checkbox)
3. Try after re-launching again

Let me know of this resolves your issue.

Thanks,

Charu Karwa

[Audrey36063667y3d0]

I have had this feature unselected for at least a month or more. I can never get that "Ask AI assistant" box to go away - it is in the way of the scroll bar at the bottom and gets in the way I have to close it every time "hide for this document" how can I make it permanently go away?

[Artemis224]

OK, I did all those things and the box is still showing up. 

[PerryDies]

I can't get rid of the box either, and it blocks my view of information I'm trying to read.  Did they ever give you the solution? 

It's frustrating because I'm paying for the product, but then I'm still receiving what is essentially an advertisement for a feature I don't need.  

[Artemis224]

No fix as of yet. I did all the things they suggested and it still keeps showing up when I open a PDF, and blocks whatever is behind it. So frustrating and unprofessional on their part to force this crap on us.