Participant

Answered

How to turn off "Ask AI Assistant" box at bottom of window

Forum|Forum|1 year ago
September 5, 2024
8 replies
14403 views

This "Ask AI Assistant" box has started popping up at the bottom of the window when viewing a PDF. It has an option to "hide for this session" but how do I turn off permanently? It's just another annoying dialog box filling up my viewing screen

AI Assistant

Correct answer Flamboyant_customer7851

Nothing works when I try to get tid of that damn intrusive box on the bottom of my screen. It's cost me HOURS of productivity! Please get rid of this thing! It shouldn't be this hard to remove!!!

I have the same problem and understand your frustration. What finally worked for me, is when I start work and the first pdf I open I go to the menu in the upper left corner, select Preferences, select Generative AI, then unclick all the boxes and click ok. Don't close Adobe, close your document and re-open it or select another pdf to open and for the rest of the day as long as I don't close Adobe, the AI box has gone away and doesn't pop up on my documents. If I close Adobe, I have to go through the whole Preference BS again, but it does make it stop while I'm working. I just remember to do this step every morning so I don't make myself crazy.

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Carmen378430565p5k

Participant

I have tried to diable this time and time again. It keeps reapearing randomally. It is often causing adobe to freeze. Which then I have to reopen the files. I often open large file size pdfs as it is. They take time to load properally any way. This is causing them to freeze and then I have to start over opening them. This is a giant waste of my time. If there was another option to acrobat I would be switching.

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delongmnu

Participant

I’m running into an issue with the new “Ask AI Assistant” box that pops up whenever I open a PDF. It has a small option to “hide for this session”, but that only lasts until I close/re-open the file.

I’d really like to disable this permanently — not just hide it temporarily. At the moment it’s just another intrusive dialog taking up part of the viewing area.

Does anyone know if there’s a way to turn this off completely in settings, registry, or preferences? Or is Adobe (or whichever app this is bundled with) planning to add a “never show again” toggle?

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edie_9775

Participating Frequently

Nothing has worked to date and the developers seem unwilling to give users the option to opt out. Sorry to be the bearer of bad news.

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russelle72537429

Participant

Unchecking the Generative Ai features do absolutley nothing. Every time I uncheck them and close the application, when I open it they are back again. What a POS

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bob_2800

Participant

I too have followed the steps to turn off "Enable generative AI features in Acrobat" but that has no effect on the AI tools. The very large button "Ask AI Assistant" is persistent and not removable. Sometimes the AI box pops up on its own as well (see attached screenshot), further blocking the workspace until I close it. This is in addition to any AI pop-ups on the bottom of the screen. When I come in to Acrobat to work, I don't want to have to repeatedly stop these unwanted AI actions... AI is supposed to be helpful, not oppressive! 🙂

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edie_9775

Participating Frequently

Bob, I don't know if this helps or not but I reverted back to the 64-bit version and while it's still not ideal, I don't have to see all the AI and suggestions. Until Adobe accepts the fact that no one really wants their AI offerings, I'm sticking with this version. Based on everything I've seen it appears they're unwilling to listen to anyone and keep pushing.

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bob_2800

Participant

Yes, that DOES help and I am very inclined to do it. I just got the new version last month when I purchased a new laptop. I find the new interface overpowering--all of the things I don't want take up more space than ever (bigger buttons, more white space around the button bars, bars across the top/side/bottom), leaving even less room for the workspace for which I am actually there. And this problem is compounded for me because my new laptop is SMALLER than my previous one, so I need that workspace more now than ever.

Now I just need to figure out how to get the 64-bit version on this new laptop...

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ReportsReportsReports

Participant

Hi all,

This "feature" was making it impossible for me to edit the bottom portion of a document... I followed all the recommendations here and nothing worked, and then I figured out I needed to uncheck one additional box under Preferences-->Generative AI--> Generative AI features in Acrobat . . . There was an additional checkbox for "Show AI Summary Bar on top of the document". After I unchecked that option, and closed and reopened Adobe, I could move my mouse over the bottom of the doc without triggering the AI "feature". It was like it was bypassing the unchecked "Enable generative AI feature in Acrobat" option.

I am on Win11, and my UI is different, but I hope this helps.

S_S

Community Manager

Hi All,

Adding to the comments by ReportsReportsReports, the query bar can be disabled by going to the Preferences > Generative AI > uncheck the option "Show AI query bar on document" > Restart Acrobat (screenshot attached).

Hope this helps.

Regards,
Souvik.

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edie_9775

Participating Frequently

Hi Souvik,

This does not work. Once you close down and then re-start the app the AI re-enables itself. I don't want or need AI or all the suggestions and summaries. Screenshoot of my updated version is below:

PerryDies

Participant

I can't get rid of the box either, and it blocks my view of information I'm trying to read. Did they ever give you the solution?

It's frustrating because I'm paying for the product, but then I'm still receiving what is essentially an advertisement for a feature I don't need.

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Artemis224

Participating Frequently

No fix as of yet. I did all the things they suggested and it still keeps showing up when I open a PDF, and blocks whatever is behind it. So frustrating and unprofessional on their part to force this crap on us.

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CharuKarwa

Adobe Employee

Hi,
Sorry for the inconvenience.

Could you please follow the steps below:
1. Update to the latest Acrobat version (Help -> Check for updates)
2. Turn off the Gen AI preference (Preferences -> Generative AI -> Uncheck the checkbox)
3. Try after re-launching again

Let me know of this resolves your issue.

Thanks,

Charu Karwa

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Audrey36063667y3d0

Participant

I have had this feature unselected for at least a month or more. I can never get that "Ask AI assistant" box to go away - it is in the way of the scroll bar at the bottom and gets in the way I have to close it every time "hide for this document" how can I make it permanently go away?

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Artemis224

Participating Frequently

Yes! I want to disable all AI features on my Acrobat Pro. When I open a PDF the "Ask AI Assistant" blocks accessibility/visibility to part of my file. I have "disabled" AI under preferences but that dialog box keeps reappearing.

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CharuKarwa

Adobe Employee

Hi,
Sorry for the inconvenience.

Could you share the version of Acrobat that you are using? (Help -> About)

Also did you relaunch app after disabling the pref?

Thanks,

Charu Karwa

JoseGIHP

Participating Frequently

This is an intrusive "feature" that nobody asked for. I'm tired of paying for broken and poorly designed apps. It would be nice to read and edit my documents without that loud, obnoxious button obscuring the pages.

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