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T
TJ Bruch
Participant
April 18, 2019
Question

I am recieving the folllowing error message each time I log into my computer from Acrobat Reader DC

  • April 18, 2019
  • 1 reply
  • 878 views

Each time I log into my desktop computer (Windows 10), I receive the following error message from Adobe Acrobat DC  "Adobe Acrobat Reader could not open hpqtra08.exe. disabled because it was either not a supported file type or because the file has been damaged (for example, it sent as an email attachment and wasn't correctly decoded)"

Does anyone know what the error message means and how to correct it?

Obviously I uninstalled and re-installed the program and the error message still exists.  Additionally, the repair installation does not work either.  HELP!!!

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 19, 2019

Hi TJ

According to HP, this error can be fixed by uninstalling and reinstalling your HP Printer:

hpqtra08.exe application error - HP Support Community - 646569

Jane

    T
    TJ BruchAuthor
    Participant
    April 19, 2019

    That does not make sense?? How does my PRINTER associated with Acrobat Reader DC?? Moreover, I’ve never had any issues with it?? I’m sorry that doesn’t make any sense whatsoever.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 19, 2019

    Hi TJ,

    You can ask Hewlett Packard if you need more info and since the first link I gave you didn't make sense to you. Here is the address for their support:
    https://h30434.www3.hp.com/

    ~ Jane

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