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New Participant
October 14, 2019
Question

I can't save save files in my computer folders, only in Document Cloud

  • October 14, 2019
  • 1 reply
  • 3993 views

Since yesterday, when i make changes on a PDF file and then try to save it, it won't let me save it in a folder in my laptop, but it only lets me save it in folders of my Document cloud. I havent touched anything, why has this happened and how can i fix it?

Plus, before this even happened, i've been having a lot of trouble just saving files. When i click on save, a black screen will appear with nothing on it, and i cant do anything but close the file without saving the changes. Any idea how i can fix this too? Thanks!!

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    1 reply

    New Participant
    November 10, 2020

    I have this same exact problem, have you found any answers?

    New Participant
    November 10, 2020

    Sorry it's fixed now but i don't even remeber how i did it 😅 it's been over a year. Have you tried updating the app or turning on and off your pc?

    New Participant
    November 10, 2020

    Dang. Yes I have done both...