I have been on the forums and help pages and cannot find anything about printing in colour when the grayscale had been selected.
I am printing on the Adobe Acrobat Reader and have explicitly selected the print in Grayscale but the page has printed with Colour??
I am a universtiy student and it is imperative that I print in black and white.
I am hoping that someone can help me ASAP as I have now already spent 30 mintues trying to get in touch with you since you don't offer any E-mail address or any contact details for me to address this issue other than the forums which i felt was less that sufficient. That is 30 minutes of my studying that i won't ever be able to get back.
Please get back withn Help ASAP otherwise i will just have to assume that adobe Acrobat reader is incapable of printing in Grayscale.
As per above-mentioned description, you have selected the option to print pdfs in black and white but that option is not working in Reader, is that correct?
Please try following troubleshooting steps:
1- Check for updates- Launch Reader > Help> Check for Updates.
2- If that doesn't work, click "Properties" under Print dialogue and enable the option to print the text in black.
Below is the screenshot of the options available on my printer:
3- Also, try printing another pdf and see if this behavior still continues.
4- If yes, download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution
Could you let us know the version of Reader installed on the machine? You may refer to this link on how to: Identify the product and its version for Acrobat and Reader DC
And, the operating system installed on the machine- Mac/Windows?
Keep us posted with the results.
I have the same issue, I am trying to print via Adobe PDF and I have tried Microsoft Print to PDF as well. The Grayscale option is there, but when I check the box nothing changes and when you go to print/save the file it is still in color. I have ran a repair, checked for updates, uninstalled, ran the cleaner tool, deleted the preferneces folder in roaming folder on the C drive, and rebooted. Printing to grayscale does not work within Adobe at all, even clicking advanced and selected black and white does not fix this. I can print to grayscale through every other app, even alternative PDF applications, just adobe will not let me print to grayscale, regardless of printer or settings. Please help!!!!
Same problem here. It is not working somehow. Please look into this #devs.