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I have selected grayscale but printing in colour?

New Here ,
Oct 30, 2017 Oct 30, 2017

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hi there,

I have been on the forums and help pages and cannot find anything about printing in colour when the grayscale had been selected.

I am printing on the Adobe Acrobat Reader and have explicitly selected the print in Grayscale but the page has printed with Colour??

I am a universtiy student and it is imperative that I print in black and white.

I am hoping that someone can help me ASAP as I have now already spent 30 mintues trying to get in touch with you since you don't offer any E-mail address or any contact details for me to address this issue other than the forums which i felt was less that sufficient. That is 30 minutes of my studying that i won't ever be able to get back.

Please get back withn Help ASAP otherwise i will just have to assume that adobe Acrobat reader is incapable of printing in Grayscale.

Many thanks,

John.

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correct answers 1 Correct answer

Adobe Employee , Oct 30, 2017 Oct 30, 2017

Hi John,

As per above-mentioned description, you have selected the option to print pdfs in black and white but that option is not working in Reader, is that correct?

Please try following troubleshooting steps:

1- Check for updates- Launch Reader > Help> Check for Updates.

2- If that doesn't work, click "Properties" under Print dialogue and enable the option to print the text in black.

Below is the screenshot of the options available on my printer:

3- Also, try printing another pdf and see if this

...

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Hi John,

As per above-mentioned description, you have selected the option to print pdfs in black and white but that option is not working in Reader, is that correct?

Please try following troubleshooting steps:

1- Check for updates- Launch Reader > Help> Check for Updates.

2- If that doesn't work, click "Properties" under Print dialogue and enable the option to print the text in black.

Below is the screenshot of the options available on my printer:

3- Also, try printing another pdf and see if this behavior still continues.

4- If yes, download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Could you let us know the version of Reader installed on the machine? You may refer to this link on how to: Identify the product and its version for Acrobat and Reader DC

And, the operating system installed on the machine- Mac/Windows?

Keep us posted with the results.

Shivam

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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I have the same issue, I am trying to print via Adobe PDF and I have tried Microsoft Print to PDF as well. The Grayscale option is there, but when I check the box nothing changes and when you go to print/save the file it is still in color. I have ran a repair, checked for updates, uninstalled, ran the cleaner tool, deleted the preferneces folder in roaming folder on the C drive, and rebooted. Printing to grayscale does not work within Adobe at all, even clicking advanced and selected black and white does not fix this. I can print to grayscale through every other app, even alternative PDF applications, just adobe will not let me print to grayscale, regardless of printer or settings. Please help!!!!

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Community Beginner ,
Nov 11, 2023 Nov 11, 2023

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Same problem here. It is not working somehow. Please look into this #devs.

 

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Here is a post with the "fix" not a fix, adobe remotes in and reverts the version back until it works and then tells them not to reboot.

 

https://community.adobe.com/t5/acrobat-reader-discussions/print-in-grayscale-box-doesn-t-work/m-p/13...

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Correction, tells them not to update adobe.

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Same issue here, just went from free version to paid version of Acrobat, using the free version, the "print in grayscale" when checked changed the preview to black and white and printed in balck and white. Since upgrading to the paid version, it does nothing, the way around that is to select the "properties" tab then select "balck /grayscale" there, but that extra step is annoying, especially when you are now paying for it

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New Here ,
May 30, 2024 May 30, 2024

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AAAaaaand the issue continues. I actually didn't have it happen to me until recently, within the past 3 weeks.

Come on, Adobe. This problem has gone on long enough. You're about as bad as Intuit.

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