I have selected grayscale but printing in colour?

[leonadiass74201394]

hi there,

I have been on the forums and help pages and cannot find anything about printing in colour when the grayscale had been selected.

I am printing on the Adobe Acrobat Reader and have explicitly selected the print in Grayscale but the page has printed with Colour??

I am a universtiy student and it is imperative that I print in black and white.

I am hoping that someone can help me ASAP as I have now already spent 30 mintues trying to get in touch with you since you don't offer any E-mail address or any contact details for me to address this issue other than the forums which i felt was less that sufficient. That is 30 minutes of my studying that i won't ever be able to get back.

Please get back withn Help ASAP otherwise i will just have to assume that adobe Acrobat reader is incapable of printing in Grayscale.

Many thanks,

John.

[Adorobat · Accepted solution]

Hi John,

As per above-mentioned description, you have selected the option to print pdfs in black and white but that option is not working in Reader, is that correct?

Please try following troubleshooting steps:

1- Check for updates- Launch Reader > Help> Check for Updates.

2- If that doesn't work, click "Properties" under Print dialogue and enable the option to print the text in black.

Below is the screenshot of the options available on my printer:

3- Also, try printing another pdf and see if this behavior still continues.

4- If yes, download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Could you let us know the version of Reader installed on the machine? You may refer to this link on how to: Identify the product and its version for Acrobat and Reader DC

And, the operating system installed on the machine- Mac/Windows?

Keep us posted with the results.

Shivam

[default2525105822q5kj]

I have the same issue, I am trying to print via Adobe PDF and I have tried Microsoft Print to PDF as well. The Grayscale option is there, but when I check the box nothing changes and when you go to print/save the file it is still in color. I have ran a repair, checked for updates, uninstalled, ran the cleaner tool, deleted the preferneces folder in roaming folder on the C drive, and rebooted. Printing to grayscale does not work within Adobe at all, even clicking advanced and selected black and white does not fix this. I can print to grayscale through every other app, even alternative PDF applications, just adobe will not let me print to grayscale, regardless of printer or settings. Please help!!!!

[Karen33547107zdi3]

Same problem here. It is not working somehow. Please look into this #devs.