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kellydono
Participant
December 2, 2016
Resuelto

I keep getting the error message "No Internet Connection", even though I have an internet connection.

  • December 2, 2016
  • 2 respuestas
  • 10500 visualizaciones

Here is what I am getting. I am a paid subscriber and have the "Adobe Export PDF" plan.  I am logged into my account and my Internet connection is GOOD !

What can I do to get past this?

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de ~graffiti

    Does it work when you use https://cloud.acrobat.com/

    2 respuestas

    D
    deel75831936
    Participant
    June 5, 2017

    I am having the same issue. When I click on the suggested link. I says

    Currently unavailable

    We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

    D
    davidc19731590
    Participant
    June 6, 2017

    I'm getting the same. Not very promising for a company to so readily take my money, then not offer the service as soon as I click into it. Day 2 now, and still no joy with this. How do I get my money back?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 6, 2017

    Hi All,

    Thank you for posting this issue.

    Could you please send your Adobe ID and the location where you are using the service in a private message.

    To send a private message, you need to hover your cursor over the profile name or the profile picture of the person.

    You will get a small window, click on message tab to type the message and send it.

    NOTE: Please do not share your Adobe ID here on the Forums reply or any other social platforms as it can be misused by others.

    Let us know if you need nay help.

    Regards,

    Meenakshi

    ~graffiti
    ~graffiti
    Legend
    December 2, 2016

    What version of Reader?

    K
    kellydonoAutor
    Participant
    December 2, 2016

    ~graffiti
    ~graffiti
    Legend
    May 25, 2017

    Hi There,

    I am having the same issue (No Internet Connection) but the link provided doesn't open. I will really appreciate your help. I have version 17.009.20044.

    Thank you very much in advance


    shaileshd5306886

    It's hard to say. The link provided above is just a normal link to a webpage. If it doesn't work, it could be a firewall issue on your end or the service could be temporarily down.

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