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A
Anonymous
August 22, 2013
Question

inability to open an docx file sent as an email attachment

  • August 22, 2013
  • 3 replies
  • 41584 views

After receiving an email with a docx file attachment, I was unable to open it. The error message says, Adobe Reader cannot open ....docx either because it is not a supported file type or the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). This is a very important document and more may follow soon. Should I uninstall Adobe Reader, then try to open the document ansd save it to the computer before reinstalling Adobe?

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    3 replies

    N
    Natty_S
    New Participant
    November 16, 2013

    Ahaan! Uninstalling Adobe Reader doesn't help you. If the attachment is saved with .docx extention, why you are trying to open it in Adober Reader? Just open in with MS Word or OpenOffice (if you have). If still the file is unreadble or unable to be opened, this means the file is corrupted. You need to repair it or need to recover your data from it. You can try to Open and Repair the .docx file.

    [ spam link removed ]

    It would be helpful if word document is corrupted.

    Thanks.

    pwillener
    pwillener
    Brainiac
    August 23, 2013

    You need to fix your file associations:

    • .doc, .docx must point to Microsoft Word
    • .pdf must point to Adobe Reader
    A
    Anonymous
    August 23, 2013

    Thanks, but I'm not very handy with troubleshooting. How do I fix file associations? I'm now also getting script errors constantly.

    pwillener
    pwillener
    Brainiac
    August 25, 2013

    I tried both but neither opened WinWord.exe. The dialog box said the file name didn't exist.


    findhelp wrote:

    The dialog box said the file name didn't exist.

    Can you post a screenshot of that?  I am really not sure what you are doing.

    T
    Test Screen Name
    Brainiac
    August 22, 2013

    No, doing those things will not fix the problem. What version of Microsoft Word, if any, do you have installed?

    A
    Anonymous
    August 23, 2013

    Microsoft (Office) Word 2010 Starter. I've never had a problem using .docx before.

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