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N
n0ID3a
Participant
January 11, 2012
Answered

Installation fails when slipstream update 10.1.2 into 10.1.0 MSI-Package

  • January 11, 2012
  • 2 replies
  • 23623 views

Hello.

I need some help.

After slipstreaming the update 10.1.2 into the 10.1.0 Reader MSI-Package the installer fails with message:

Error 1334. The file 'adobearmhelper.exe' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

System is W7 SP1 with latest updates. No Anti-Virus running. Working under administrator account (system and console).

From Reader 10.1.0 I slipstreamed the update 10.1.2 as follows:

msiexec /a AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

Update runs successfully.

Extracting the Data1.cab of the new integrated package shows: 'adobearmhelper.exe' is missing.

Extracting the AdbeRdrUpd1012.msp shows: adobearmhelper.exe is there.

The 1-Mio.-$-Question is: why does the slipstream not work/integrate all files correct?

Very funny: when I download the AdbeRdr1012_en_US.exe from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/, extract the .exe and have a look in the Data1.cab -> adobearmhelper.exe is missing. Checking the "AcroRead.msi" with Orca MSI-Editor shows: no entry in File-Table for adobearmhelper.exe.

Installing the AdbeRdr1012_en_US.exe giving the version 10.1.0.

What's wrong?

I downloaded the MSI package for Reader 10.1.0 from:

ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/en_US/

and the Update to 10.1.2 from:

ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/misc/

Integrating and installing 10.1.1 in 10.1.0 works fine without errors.

Unfortunately an update from 10.1.1 to 10.1.2 stops with an error and doesn't work.

Does somebody know about problems with 10.1.2?

Thanks for your help.

Regards

Johannes

    This topic has been closed for replies.
    Correct answer Ankit_Jain

    Please use the correct way to create the AIP as detailed below. The AIP for the full Reader (i.e. AdbeRdr1010_en_US.msi) must be created as a separate transaction followed by updating the AIP created with the latest patch update (i.e. AdbeRdrUpd1012.msp).

    Please see kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf for more information on the same.

    1. msiexec /a AdbeRdr1010_en_US.msi

    (When prompted for an install location enter an appropriate location on your local disk. say C:\AIP)

    2. msiexec /a C:\AIP\AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

    This will ensure any and all new files being added as part of a new update will be automatically incorporated in the AIP created.

    Hope this will solve your problem and save you the trouble of having to remove the entry from Orca explicitly.

    Ankit

    2 replies

    N
    n0ID3aAuthor
    Participant
    January 11, 2012

    Small workaround:

    1. Integrate AdbeRdrUpd1012.msp into AdbeRdr1010_en_US.msi as given in my first post
    2. Edit the "new" AdbeRdr1010_en_US.msi with Orca MSI-Editor
    3. When deleting all entries for "adobearmhelper.exe" the installer is moaning about a missing "dexechosign.spi"
    4. Delete both entries for "adobearmhelper.exe" and "dexechosign.spi" works on my side

    Installer runs through all steps without errors.

    Reader works fine too as well as installing via GPO on a WinXP SP3 test-client.

    No guarantee for full functionality as I don't know what the "dexechosign.spi" stands for.

    Modifying on your own risk.


    A
    Adobe Employee
    Ankit_JainCorrect answer
    Adobe Employee
    January 11, 2012

    Please use the correct way to create the AIP as detailed below. The AIP for the full Reader (i.e. AdbeRdr1010_en_US.msi) must be created as a separate transaction followed by updating the AIP created with the latest patch update (i.e. AdbeRdrUpd1012.msp).

    Please see kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf for more information on the same.

    1. msiexec /a AdbeRdr1010_en_US.msi

    (When prompted for an install location enter an appropriate location on your local disk. say C:\AIP)

    2. msiexec /a C:\AIP\AdbeRdr1010_en_US.msi /p AdbeRdrUpd1012.msp

    This will ensure any and all new files being added as part of a new update will be automatically incorporated in the AIP created.

    Hope this will solve your problem and save you the trouble of having to remove the entry from Orca explicitly.

    Ankit

    A
    Adobe Employee
    Ankit_Jain
    Adobe Employee
    January 25, 2012

    Thanks for a reply. Yes I tried using the option to Generate Transform and it asked where I want to save that file. I picked the location and name, however upon clicking Save button the wizard poped up the same error "Setup.ini is missing" and did not create my file. not sure why. I am using Windows XP x64 SP2 here, perhaps it's not supported or something?

    Ankit_Jain wrote:

    Glad that it worked for you.

    there is no way (at least for me) of using the Customization Wizard X on such MSI package (setup.ini is missing)

    As far as using Customization Wizard is concerned, "Saving a package" usually needs a Setup.ini file, since it assumes that you would be using the Setup.exe to install the program.

    However, in case you do not have the Setup.exe file, you can chose to Generate a Transform (at your specific location) and chose not to save the package while exiting the Customiaation Wizard. This would give you a MST file which can thereon be used by using the following command:

    msiexec /i <path to MSI> TRANSFORMS=<path to MST file>

    Hope this helps.

    Ankit


    Hi,

    Its working pretty much the same way even on Win XP x64 SP2 on my end as well. Could you please ensure that you are following the below steps:

    1. Close any and all instances of Adobe Customization Wizard X

    2. Click on File > Open and navigate to the MSI in the AIP just created.

    3. Select the MSI And click Open

    4. Make the necessary changes.

    5. Click on Transform > Generate Transform

    6. In the new window that opens up, navigate to the appropriate folder and provide the file name and click on Save.

    7. Close Adobe Customization Wizard X and click No on the dialog that asks you to Save the changes.

    Do the above instructions work.?

    B
    braham13434
    Participating Frequently
    January 11, 2012

    I am having the same problem as above. Does anyone know if Adobe has issued a fix?

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