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Invalid Plugin detected. Adobe Acrobat Reader DC will quit

New Here ,
Jan 16, 2023 Jan 16, 2023

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Good afternoon, we use the adobe reader on some computers, the same in the last few days it started to show an error involving a plugin related to the PTC CREO software, the adobe reader, it only works again with the deletion of this plugin, I would like to know if it is possible make it unnecessary to perform this exclusion, since in older versions, it works normally.

imagem_2023-01-16_114718646.pngimagem_2023-01-16_114736921.png

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Crash or freeze , Windows

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi Luciano Zago

 

Thank you for reaching out.

 

Please share the information asked below to help us understand the issue further:

 

1. MSI install logs from folder C:\Users\<username>\AppData\Local\Temp. Steps to enable logging: https://learn.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-...

2. Share the dump / filelist from plugins folder - ""C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins"

3. Are you using any third party plugin in Reader before applying the patch.

 

We need more information to investigate this further. We have shared a private message with you. Please check your inbox.

Let us know about the information asked.

 

Thanks,

Meenakshi

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New Here ,
Jan 23, 2023 Jan 23, 2023

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I'm experiencing the same problem since about Christmas time on both my desktop running Windows 10 and my laptop running Windows 11. The only thing I have recently installed is the latest version of Trados 2022 and Multiterm 2022. I do not have the PTC CREO plug-in mentioned above. I have tried uninstalling and reinstalling Adobe Acrobat Reader, but with no success. I cannot rule out Windows 10 and 11 installing some software at that time or since then...

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi Luciano Zago and Kent28062762ptvt,

 

 

Thank you for your patience so far.

 

We have released an optional update (22.003.20314) that addresses this issue.

Please try updating the application. Go to Help > Check for updates. 

For more information, refer to the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjan2023qfe.....  

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Nov 15, 2023 Nov 15, 2023

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I'm now experiencing this on both my desktop and laptop.  I ran the update, but still unsuccessful, and I have nothing in all of my computer that says CREO view or PTC-Creo or other plug ins people have mentioned.  Why am I getting this issue now and on both computers at the same time

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