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stevec48218390
New Participant
February 16, 2018
Answered

Latest "Problem reading document (109)" error

  • February 16, 2018
  • 13 replies
  • 110926 views

We are using Adobe Reader DC here and when using version 18.009.20050 the PDFs open properly. When using Reader DC version 18.011.20036 the same PDF files throws the infamous "problem reading this document (109) error."  This is running on Windows 7 machines.

Any one have any info on this?

Thanks.

Steve

    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    13 replies

    L
    ls_5947
    New Participant
    January 30, 2025

    This just happened to me as well today. Lost hours of work because the document would not save anywhere. I'm working off a network drive and the PC was off the network for several hours, but the document stayed open. Not sure if that had anything to do with it or not, but either way it is an extremely frustrating issue.

      robf13089162
      robf13089162
      New Participant
      June 4, 2024

      I could not get to work and updates would not work.  I tried everything.  THen, I tried opening my problem pdf, and then clicked on "organize pages" mode.  Then I created a seaparate new pdf from "blank form", then selected organize pages mode on that too.  In organize pages mode in BOTH pdf, then go to your problem pdf and copy all pages into the newly created blank pdf, delete the original blank page, close, and it should then save normally.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 27, 2024

      Hi robf13089162,

       

      Thank you for reaching out.

       

      Could you please share more information about the issue? Does this happen with a particular file?

      It would be helpful if you could share the screen recording of what happened. Share the sample PDF so we can replicate the behavior. Share the Acrobat and OS version number in use. 

      We will get this checked.

       

      Let us know if you need any help.

       

      Thanks,

      Meenakshi

       

      M
      murmumarsal
      New Participant
      June 17, 2022

      there was an arror opening this document.there was a problem reading this document (109).

      A
      Anonymous
      February 5, 2021

      Problem: Error message when trying to save / save as in Adobe Acrobat Pro XI 11.0.10.32: The document could not be saved. There was a problem reading this document (109)

       

      Solution:

      1. Open the PDF in google chrome (Open Chrome > drag file into chrome)
        1. Print to PDF
        2. Save as any file name
      2. Open the PDF in Adobe Acrobat > error no longer occurs
        T
        Test Screen Name
        Brainiac
        February 5, 2021

        Kyle, your Adobe software hasn't had an update in almost 7 years, it is possible that this is a problem that they fixed long ago.

        F
        FHDCrocks
        New Participant
        December 23, 2020

        I am getting the same error.  I thought your team of engineers was working on this in 2018.  I'm paying for this service and it's not working.  NUANCE HERE I COME... 

          M
          Maja77
          New Participant
          July 30, 2020

          Hello,

           

          It is now end of July and I have the same problems (I see the latest reply is from the beginning of June). I cannot save a pdf, a message pops up: 

          The document could not be saved. There was a problem reading this document (109).

          I have the latest version updated (2020.009.20074).

          When can we expect this to be solved?

          Thanks!

            grahamp18075372
            grahamp18075372
            New Participant
            August 24, 2020

            Same 109 problem

            This does not appear to have gone away. I can open a pdf file sent to me from a Mac via email, I can save it to the cloud, but if I try to sign it and then resave it the error code pops up. I am completely up to date with versions (20.012.20043) and I have tried to dodge the issue by repairing the Acrobat Reader DC, and opening the file via Chrome , but none of it works. 

             

            Is there actually a proper fix for this because the patches referred to above in the thread clearly are not working.

            K
            Kovendra
            New Participant
            December 7, 2020

            I sit in the same position, I completed an application form and try to safe it gives the same error and when I tried to open it nothing appears. so frustrated.

            S
            Srikanth.m02
            New Participant
            June 2, 2020

            Hi Team,

            We still have the issue "reading the document (109) error even after the latest update is installed in my system. However, these files we are able to open without any issue with Foxit, Chrome or Edge

            Regards,

            Sri

            D
            Darrell Bailie
            New Participant
            May 19, 2020

            I have a number of PDF files that I can open (no problems) but then unable to save (for example after making comments).

            I get a message "this document could not be saved. there was a problem reading this document (109)" and yet all the documents open without errors. I am using Adobe reader 2015.023.20070. It is really annoying and I spent 4 hours yesterday unsuccessfully trying to save my comments on a PDF file. 

            Carol McEwan designer
            Carol McEwan designer
            New Participant
            May 28, 2019

            The Adobe update/fix didn't work for me so I did a workaround and converted the dodgy file into jpegs using an online converter

            https://www.freepdfconvert.com/

            not ideal but at least I can now view the document on my computer and re-save as a pdf.

            (Weirdly I was able to view the pdf on both an iphone and android/Samsung phone no bother. It was only when we sent it to a Windows 7 PC that it refused to open.)

            Thanks,

            Carol.

            J
            JLooper2020
            New Participant
            September 27, 2018

            Hello,

            I am having the same issue that everyone has described above.  I have checked for updates and there is non avaiable at time.  Any resolve to this issue - I am in a time crunch and need this document to complete my project.

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