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stevec48218390
New Participant
February 16, 2018
Answered

Latest "Problem reading document (109)" error

  • February 16, 2018
  • 13 replies
  • 110926 views

We are using Adobe Reader DC here and when using version 18.009.20050 the PDFs open properly. When using Reader DC version 18.011.20036 the same PDF files throws the infamous "problem reading this document (109) error."  This is running on Windows 7 machines.

Any one have any info on this?

Thanks.

Steve

    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    13 replies

    Show previous replies
    N
    Nottelling
    New Participant
    August 7, 2018

    I am having the same issue and have the latest update...what's the solution if I am already running the latest version?!?

      S
      sraisch
      New Participant
      September 1, 2018

      I also have this issue, though mine occurs when trying to save a .pdf file.

        J
        JLooper2020
        New Participant
        September 27, 2018

        I am having the same issue!

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        February 22, 2018

        Hi all,

        The issue has been reported to the engineering and the development team and they are working on a fix on high priority, We will share an update as soon as the fix is available publically.

        Thanks for your time and patience.

        Regards,

        Anand Sri.

        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438Correct answer
        Adobe Employee
        February 23, 2018

        Hi all,

        Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

        More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

        Please try it out and let us know your feedback.

        Thanks for your patience and support!

        -ashu

          mrmirror
          mrmirror
          New Participant
          February 26, 2018

          Hello Adobe staff,

          I am also having the same issue.  We receive reports emailed to us directly from an ERP, I do not know the name of this ERP. The Sys admins from this ERP told me that they have generated the file to only view and attached it to the email and the problem is still present.  This error is not linked to any OS version in particular since we are having this issue with all Win versions including Win server versions, and also some Linux versions; they have sent me the email using any one of this OS.  I know the file is not corrupted since I am able to view it using any browser, even if I try to downloading the file or do a save as I am still getting error 109. I found this KB 4238998: Error 109 dialog box appears after you launch few files, on here Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… but I am not able to open this, I´ve also found some hotfix patches, but not any of them for my version Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… .

          Adobe version with proble: 18.011.20035

          Affected Windows versions: 7,8,10, Win server 08,12

          Affected Linux version: Redhat

          -We have narrow down this issue and we now is not coming from the ERP.

          -We know the issue is now being caused by Windows since we have tried these files in many different versions.

          -Save as workaround is not resolving the issue for us.

          This is a major issue for us since it has become very complicated to let users know that the have to view these files with the browser as a workaround.

          Could you please suggest my any possible solutions?

          Regards,

            AnandSri
            Community Manager
            AnandSriCommunity Manager
            Community Manager
            February 16, 2018

            Hello Steve,

            We apologize for the inconvenience caused, as per the description above, you are getting an error "problem reading this document (109) error" with the latest update of Adobe Reader DC version 18.011.20036, Is that correct?

            Is it specific to one PDF file or with all the PDF file? If it's specific to one PDF file, please help us with the file so that we can try it and our and check. Please use Adobe Send to share the file, share the link to document via private message only, How Do I Send Private Message

            You may also refer to There was a problem reading this document (109) (Acrobat Reader)

            Let us know how it goes and share your finding.

            Regards,

            Anand Sri.

            [Response edited]

            W
            wendellscout
            New Participant
            February 20, 2018

            Hello, I have the same question/problem as above.  Files opened a day or 2 ago in Reader, but now they do not, receive error 109.  Please let me know if I should send or upload a file for testing.

            AnandSri
            Community Manager
            AnandSriCommunity Manager
            Community Manager
            February 20, 2018

            Hello Wendellscout,

            We apologize for the inconvenience caused, if you have tried the suggestions shared above, then please share the following details:

            Please share your findings.

            Regards,

            Anand Sri.

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