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Answered

Links in PDF stop working after updating to Reader 11.0.11

Forum|Forum|10 years ago
May 20, 2015
8 replies
18000 views

After updating to Adobe Reader 11.0.11, links in PDF files we have stored on SharePoint that link to other PDFs on SharePoint no longer work. There is no error. Nothing happens when clicking on them. This is a serious issue, as these documents link device and parts information. We have to roll back to 11.0.10 to restore functionality.

This topic has been closed for replies.

Correct answer Rave

I didn't see this anywhere in the release notes or documentation. I also looked in known issues and didn't see this mentioned.

Perhaps I missed something? Is this acknowledged as something adobe will fix or what? Lack of communication is not helpful.

Anyways, we are affected by this issue as well. For the time being we have had to roll back clients to 11.0.10. So hopefully this will be resolved soon?

Hi Dan,

Please try creating the following registry entry and set its value to 0 and check if it works for you.

For 11.X

Reader:

HKLM\Software\Adobe\Acrobat Reader\11.0\FeatureState\3836780

Acrobat:

HKLM\Software\Adobe\Adobe Acrobat\11.0\FeatureState\3836780

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it (Windows 7,Windows Vista). Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

Regards,

Rave

B

brucea51118126

Participant

Folks,

Have tried the registry changes - to no avail.

Is there a version of Reader that will allow internal links (to other parts of same file) to function?

This featured used to work, but now it doesn't.

Either need a functional Acrobat Reader product or will need to look to non-Adobe solutions.

Any help/assistance will be much appreciated.

Bruce

AnandSri

Community Manager

Hello Bruce,

We apologize for the inconvenience caused, as per the description above, the links to PDF is not working, Is that correct?

What is the version of the Adobe Reader is installed? to identify refer to Identify the product and its version for Acrobat and Reader DC

What it the version of the operating system installed? Is these PDFs are saved on SharePoint or any network drive or local drive?

is it specific to one PDF or with all the PDF files?

Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and see if this brings any difference.

let us know how it goes and share your findings.

Regards,

Anand Sri.

ericcaS84

Participating Frequently

Is there a fix for version DC (15?)

donovandragon

Participating Frequently

This is a major reason why we use PDFs. This is huge. The fact nobody has addressed this issue shows Adobe doesn't care. Why? Is it considered a security issue to click on a hyperlink in a PDF? I bet somebody got freaked out about it. Adobe was doing so good. They had a highly useful product and now they are cutting it off at the knees. SNAFU

F

FrySteven

Participant

Rave/Adobe Staff,

Is there a phone number I can use to get a live person who will answer my questions?

AdriàAdell

Participant

Here is the solution:

Since upgrading to 11.0.11, relative cross document links while viewing PDF in the browser are no longer functioning

F

FrySteven

Participant

Rave/Adobe Staff,

What is the status of this issue? Please advise.

F

FrySteven

Participant

Update June 25, 2015:

It appears that the Adobe May (2015) update to X, XI and DC changed the acrobat.dll and some files in the plug_ins folder. We are running Abobe Acrobat Pro X. We tried substituting a working acrobat.dll and the plug_ins folder from a working copy (not updated) of Acrobat 10. This change allows pdf-to-pdf links to work in the Internet Explorer browser with the updated version of Acrobat X Pro, but it is unstable. This is definitely a problem/feature that adobe has coded into their dll files/software. What I don’t understand is that all of our pdf-to-pdf links were created using Adobe’s Acrobat Pro with the linking tool. The Adobe software made the relative links, but now Adobe has decided that relative pdf-to-pdf links made with their own software are no longer allowed inside a web browser.

F

FrySteven

Participant

I work for a large fortune 500 company having the same issue. All relative pdf-to-pdf links are not working inside any web browser since the May security update to Reader X, XI and DC. We too have hundreds-of-thousands of pdf files created over the years that have relative pdf-to-pdf links. The links work within the stand-alone acrobat program, but not through a browser running the acrobat plug-in. We have used relative pdf-to-pdf links for years. That way we can deliver the files on CD-ROM, intranet or the internet as long as the files stay in the same folder relative to one another. This issue is causing huge ramifications for our company. The pdf-to-pdf links were all created using Adobe Acrobat Pro 7, 8, 9 & 10 and have worked wonderfully through web browsers for years. All of our employees access the files through the intranet using a web browser. Anyone with the security update is unable to access the links. I don’t think it is reasonable or acceptable to have 20,000+ employees role back to the pre-security update version. Our IT department has been working on the registry “fix” suggested, but the unofficial “fix” has been unsuccessful for us so far. I also don’t think it is reasonable or acceptable to disallow this feature without giving an option to turn the new security feature on/off within the reader plug-in. Give us a check box and a warning about the security risks if you need to, but please allow this feature.

Rave

Community Manager

Hi Christopher,

Thank you for reporting this issue.

I will check at my end and get back to you.

Regards,

Rave

K

kip_jaxxon

Participant

Please also see similar issues reported here:

Since upgrading to 11.0.11, relative cross document links while viewing PDF in the browser are no longer functioning

destination links not working in acrobat pro 11.0.11 when viewed within a web browser (firefox; internet explorer)

Rave

Correct answer

Community Manager

I didn't see this anywhere in the release notes or documentation. I also looked in known issues and didn't see this mentioned.

Perhaps I missed something? Is this acknowledged as something adobe will fix or what? Lack of communication is not helpful.

Anyways, we are affected by this issue as well. For the time being we have had to roll back clients to 11.0.10. So hopefully this will be resolved soon?

Hi Dan,

Please try creating the following registry entry and set its value to 0 and check if it works for you.

For 11.X

Reader:

HKLM\Software\Adobe\Acrobat Reader\11.0\FeatureState\3836780

Acrobat:

HKLM\Software\Adobe\Adobe Acrobat\11.0\FeatureState\3836780

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it (Windows 7,Windows Vista). Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

Regards,

Rave

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