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Joelob22
Participating Frequently
March 15, 2025
Answered

Mac OS 15.3.2 Acrobat Reader Fonts not visible

  • March 15, 2025
  • 14 replies
  • 27300 views

After update to Mac OS 15.3.2 I’m no longer able to view any of my pdf files sent from Chase bank! All are redacted with only lines and graphics visible. The remainder of the page is white . Encoding of words/numbers: gone! Next to each file name In acrobat: xxx.pdf (SECURED). Adobe- fix your mess please

 

Mac OS 15.3.2 Acrobat Reader Fonts not visible

(Title optimized by Adobe Moderator)

Correct answer Amal.

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

  1. Open the application and navigate to Help in the top menu.
  2. Click on Check for Updates and install any available updates.
  3. Once the update is complete, restart your computer to ensure the changes take effect.

 

 

14 replies

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J
Joelob22Author
Participating Frequently
March 16, 2025

I just checked by Chase PDFs on MacBook PRO that was still on OS 15.3.1. The same problem as described above exists.  So the problem must have started with this update release and I did not notice it until the 15.3.2 release. I can view all of my PDFs unrestricted on my ipad and iphone. Adobe has not messed up their IOS updates.......yet. 

J
jhfergusonv
Participating Frequently
March 16, 2025

Just out of curiosity, is your Adobe version 2025.001.20432?

J
Joelob22Author
Participating Frequently
March 16, 2025

yes, 20432. latest release. 

P
peterson81_6756
Participating Frequently
March 15, 2025

I have the same problem with statements from Bank of America. The file opens, but no text, just the graphics and logos.

I ran into a second level of headache. After opening the BofA file in Preview and then trying to reopen it in Adobe Acrobat, MacOS 15.3.2 refused to open it because it considered it to be malware. I had to go to System Settings/Privacy & Security/Security to grant permission. Uggh!

Apple & Adobe need to learn how to play nice.

J
jhfergusonv
Participating Frequently
March 15, 2025

Same for me for Bank of America, Synchrony, and Target. I can open the documents in Preview and export them as pdf/A, or print to PDF but then the resolution is poor once I reopen in Acrobat. The two images below are of the same statement; one opened in Preview, and the other in Acrobat Reader. I'm using Acrobat version 2025.001.20432, and MacOs Sequoia 15.3.2

J
jhfergusonv
Participating Frequently
March 19, 2025

I just downloaded the update, and it is displaying my documents properly now.

46022312250614
46022312250614
Participating Frequently
March 15, 2025

Pretty much the same issue for me, except with Bank of America - the bank logo and a few lines display, but no text, etc.

 

Old/previously downloaded pdf bank/credit card statements (that were known to be good) will no longer open/display properly using Acrobat. But the glitch is limited to Acrobat, as the same documents open/display properly using either the MacOS Preview.app or Safari. 

 

The problem is not universal - other pdf documents (including from other financial institutions) appear to work OK. So there seems to be something specific about the way Acrobat Pro handles these Bank of America (and Chase) pdf documents that is broken. An attempt to contact Adobe technical support was unsuccessful (closed for weekend - will try again on Monday).

 

This needs to be fixed promptly!


More info: 

Product: Adobe Acrobat Pro Continuous Release Version 2025.001.20432

System: MacOS Sequoia 15.3.2

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