Participant

Answered

Mac: The document could not be printed. There were no pages selected to print.

Forum|Forum|7 years ago
September 20, 2018
8 replies
22893 views

Hello,

I'm using the latest Adobe Acrobat Reader DC, with the latest version of the driver for the printer and I'm facing the same problem.

I did confirm that creating a new user with administrator privileges and trying to print from it didn't solve the problem.

Please help!

- Peter

Correct answer AnandSri

HI All,

We're sorry for the delayed response and inconvenience caused, the issue was addressed with the latest patch release of Acrobat/Reader, please install the latest patch from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine after updating Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

P

Paul24510062swcp

Participant

My update failed. But I re-installed adobe acrobate entirely, and that worked.

V

vincx77

Participant

Same here after months of frustration, and printing PDFs via the browser.

Removing of Acrobat in Creative Cloud
Installing, also via CC
Print a success!

The weird thing I saw was that after uninstalling Acrobat 23.0, I saw Acrobat 22.0 for some time on the list of installed apps. Could this be a hint?

This all means that Adobe has this problem fully under their own control, and it's ridiculous they have not solved this problem after all those years.

Living Spring

Participant

Just for a quick fix before having to do anything, you can also drag the doc onto Apple's "Preview" and just print from there. Then when you have time you can fix it. I was in a rush and did that. Works great.

D

david337915547685

Participant

Yes thank you. I asked my knowledgeable son and he said to change the default to Preview. I have done this and it seems to work very well. I will wait a bit and then cancel dobe and put that dreadful compnay behind me.

M

Mr. C. Plommer

Participant

I had the exact same issue and tried everything everyone suggested with no fix. My solution was to choose the Compress a PDF option under the File menu (on a Mac, not sure about a PC) where other save/export options are. The compressed version of the PDF was able to print normally.

Hope that helps. - Chris

J

jds21

Participant

Hello,

This problem seems to arise repeatably if Acrobat Reader is installed on a Mac with a case sensitive APFS file system. Can you report this bug/limitation to the developers to fix? I outlined a work around in a similar thread (https://community.adobe.com/t5/acrobat-reader/mac-the-document-could-not-be-printed-there-were-no-pages-selected-to-print/td-p/9807390).

cd "/Applications/Adobe Acrobat Reader DC.app/Contents/Resources/Resource/TypeSupport/Unicode/Mappings"
sudo ln -s mac Mac

Note for users: This is only applicable if your Mac OS installation uses a case-sensitive file system (Disk Utility will tell you if it is, the partition will show "case-sensitive"). Otherwise, the temporary fix above won't help. The choice of case sensitive is made at the time the computer is first set up and cannot easily be changed later, without reinstalling OS-X and everything from a backup.

Thanks,

C

Catalin0D4C

Participant

Thank you for the solution,

i tried everything, and only after issuing the commands i was able to print.

same situation: mac os installed on case sensitive partition.

AnandSri

Correct answer

Community Manager

HI All,

We're sorry for the delayed response and inconvenience caused, the issue was addressed with the latest patch release of Acrobat/Reader, please install the latest patch from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine after updating Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

vveider

Participant

Still do not work.

Architecture: x86_64

Build: 19.10.20099.322322

AGM: 4.30.85

CoolType: 5.14.5

JP2K: 1.2.2.42832

P

petraki_boyAuthor

Participant

I've updated to macOS Mojave (10.14) and updated to the latest Adobe Acrobat Reader DC 19.008.20074.

I am still experiencing the same problem.

- Peter

R

RainerZuehlke

Participant

Same issue here, but with older macOS:

macOS 10.11.6

Acrobat Pro DC version 2018.011.20040

Hewlett-Packard CLJ 277 mv (USB-connected)

latest driver

same error messages that petraki-boy got (see screenshots above)

This is an extremely unfortunate issue. It seems it has been around since March 2018, at least 2018 and is basically still unsolved for some combinations of macOS and Acrobat Pro. It means you may work in Acrobat, but have to print all .pdf from Preview.

A short-term generally applicable fix would be highly appreciated.

vveider

Participant

Confirm problem exists on macOS 10.14 (Mojave) and Adobe Acrobat Reader DC of the latest version.

No printer works, no driver reinstallation / security disable helps.

However it works on 10.13.6 so possibly it is the Adobe's unreadiness to new Apple OS.

Architecture: x86_64

Build: 19.8.20071.303822

AGM: 4.30.80

CoolType: 5.14.5

JP2K: 1.2.2.41572

AnandSri

Community Manager

Hello Petraki_boy,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

What is the make and model of the printer installed?

Is it possible to post a screenshot of the error you are getting? https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

What is the version of the operating system installed?

We're here to help, just need more info.

Thanks,

Anand Sri.