MIP Protected File access broken user experience at Adobe Acrobat Reader

Forum|Forum|7 months ago
June 23, 2025
1 reply
302 views

I am seeing exact issue which explained in this article : Using Microsoft Information Protection plug-in for... - Adobe Product Community - 10991890

I am not sure why external and guest (both type of users) having this broken UX?

I need to have a solution as recipient of MIP protected file won't accept such poor UX and defeat purpose of protection, such poor UX leads user to not to protect and avoid using MIP.

PDF

JR Boulay

Adobe Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

Meenakshi Negi

Community Manager

Hi vj83,

Thank you for reaching out.

Please refer to the information provided under "User account from the identity provider cannot access Acrobat Reader because it doesn't exist in the file tenant" in the following troubleshooting help document: https://adobe.ly/4k8CexX.

I hope the information helps.

Let us know how it goes.

Thanks,

Meenakshi

V

vj83Author

New Participant

That article is very generic and does not answer my above question. problem is not viewing protected PDF file. Problem is how protected pdf gets open after surfacing login screen error (as mentioned in original post screenshot).

Seeing error message makes user confuse so how to fix such broken login user experience?

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