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Missing tools in the tools panel of new Acrobat Reader GUI

Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Hi there,

we made a update in our company to the Adobe Acrobat Reader 2024.001.20604 and now we also have the new GUI. Yes, I know, i can change the GUI to the classic one, but I try to manage the GUI for the users and I have one big problem...I miss all the tools in the "All tools" tab.

 

Ralf342476196b6o_0-1712068910778.png

If I delete the policy "bAcroSuppressUpsell" (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown), it show me all the tools, but the tools of the Acrobat will show me too, incl. the Acrobat advertising.

 

Ralf342476196b6o_1-1712069159189.png

Is there a good way to disable the Upsell function, but to show the normal tools of the Acrobat Reader only?

 

Thanks a lot for your help!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 17, 2024 Apr 17, 2024

Hi All,

 

Thank you for your patience so far.

 

Please try updating the application to the latest version that was recently released and check if you are still experiencing this behavior.

You may refer to the following help page to check the latest version: https://adobe.ly/4cWGwpD;

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi Ralf342476196b6o,

 

Thank you for reaching out.

 

Please allow us some time to get this checked with the team.

We will get back with more information on this.

 

Thanks,

Meenakshi

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi Ralf342476196b6o,

 

The team is looking for some information in order to investigate this issue. Could you please share the following information:

- Share the following registeries: > Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat

- share the Adobe hives from:

Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\

- Please confirm if you are using Acrbat Reader 32 bit or 64 bit version. 

 

Thanks,

Meenakshi

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New Here ,
Apr 04, 2024 Apr 04, 2024

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I do have the same problem, just on my Macs. We are managing 3k+ Macs and see this issue in the current and the previous version of Adobe Reader DC.

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Hi,

I am using Acrobat Reader 64 bit and attach the reg hives as txt files. I hope you can find the problem, I have no more ideas at the moment.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Having the same issue. Did Adobe ever a solution?

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi Ralf342476196b6o and default70cdw74fwi9d,

 

Thank you for sharing the information Ralf342476196b6o

 

We have shared the information with the team, and they are looking into this. 

Once we have more information, we will let you know. We may reach out if we need more information.

 

Thanks,

Meenakshi

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi All,

 

Thank you for your patience so far.

 

Please try updating the application to the latest version that was recently released and check if you are still experiencing this behavior.

You may refer to the following help page to check the latest version: https://adobe.ly/4cWGwpD;

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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The update to the version AcroRdrDCUpd2400220687 works fine, the problem ist fixed. Thank you for your help.

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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LATEST

Hey Ralf342476196b6o,

 

Glad to know the issue is resolved.

Let us know if we can be of any further assistance.

 

Thanks,

Meenakshi

 

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