Missing tools in the tools panel of new Acrobat Reader GUI

Question

Hi there,we made a update in our company to the Adobe Acrobat Reader 2024.001.20604 and now we also have the new GUI. Yes, I know, i can change the GUI to the classic one, but I try to manage the GUI for the users and I have one big problem...I miss all the tools in the "All tools" tab. If I delete the policy "bAcroSuppressUpsell" (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown), it show me all the tools, but the tools of the Acrobat will show me too, incl. the Acrobat advertising. Is there a good way to disable the Upsell function, but to show the normal tools of the Acrobat Reader only? Thanks a lot for your help!

Meenakshi Negi · Accepted Answer

Having the same issue. Did Adobe ever a solution?

Hi All,

Thank you for your patience so far.

Please try updating the application to the latest version that was recently released and check if you are still experiencing this behavior.

You may refer to the following help page to check the latest version: https://adobe.ly/4cWGwpD;

Let us know how it goes.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Meenakshi Negi · Answer

Hi Ralf342476196b6o,

The team is looking for some information in order to investigate this issue. Could you please share the following information:

- Share the following registeries: > Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat

- share the Adobe hives from:

Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\

- Please confirm if you are using Acrbat Reader 32 bit or 64 bit version.

Thanks,

Meenakshi

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