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S
Saravanan S293477805nof
Participating Frequently
April 12, 2023
Question

Ms Gothic texts are missing while opening .ai file into acrobat reader

  • April 12, 2023
  • 2 replies
  • 4351 views

Dear team,

have good day,

Ms Gothic font some texts are missing while opening .ai file into acrobat reader.

Error through as below image. kindly support us to resolve this.

 

 

Thanks

Saravanan S

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 12, 2023

Hi Saravanan S293477805nof,

 

Thank you for reaching out.

 

Please confirm if the issue occurs with a particular PDF.

It seems to be font related issue. This happens when the font is not embedded in the PDF and is unavailable on the machine.

You may check if the fonts are embedded from the File menu > Properties> Fonts.

Would you mind sharing the PDF with us? We will check and confirm the same.

 

Thanks,

Meenakshi

S
Saravanan S293477805nofAuthor
Participating Frequently
April 13, 2023

Thanks for your support.

This issue occurs only for this pdf file.

we couldn't share PDF since it is confidential.

we checked the font settings , all required fonts installed in system.

Please lets us know if any other issues apart from font issue for this pdf.

S
Saravanan S293477805nofAuthor
Participating Frequently
May 2, 2023

We are waiting for your soluation, need to communicate to customer.


Dear Team,

Can you please support on above requet, since we need to communicate to customer.

request you to support ASAP.

thanks & regards,

Saravanan S

kglad
kglad
Community Expert
April 12, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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